hello DJBOB
thanks for getting us back in operation. but believe me, when the service was down, i was clueless about what was going on .. because both heliohost and helionet were both unavailable. this is very unnerving.
may i humbly suggest that you have a separate "face" -- in the form of, say, a blog on an independent server, like blogspot.com -- which (a) is unlikely to be affected by whatever is happening on your servers and ( b ) can act as a channel for distribution of news and status updates.
i know you are offering a free service and so i really cannot demand anything in terms of customer service ... but this is a simple, inexpensive solution that you can consider.
cheers and have a good day.
prithwis