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Krydos

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Krydos last won the day on August 17

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  1. It's not particularly useful because it's mostly just links to post your support requests on the forum for now, but it helps give new users an idea of what is available. Also we have had quite a few users buy a VPS, not read the part about emailing them, and then expect to be able to log in immediately. With the VPS dashboard they can log in immediately like they expect to be able to and it shows them that their build is still in progress which reduces the confusion and support requests.
  2. I already enabled mail in the other thread. Make sure you change your passwords and run a malware scan on your computer too. If the spam messages continue we'll need to disable mail again. The other thing you can do is use an external mail provider like a free Zoho account. That way our servers don't handle the mail and we won't get the abuse reports.
  3. It looks like your Ricky account is registered to your ...jeff@gmail.com and your VPS is registered at your ...ejeff@gmail.com address. The reason you're getting the ETA page is probably because you're trying to log in with ...jeff@gmail.com is my guess. Since you don't need the Ricky account I can just delete it for you. You can also log in to VPS using your username which is jeff.
  4. It looks like you can't enable mail service on your own. That might be useful in the future for people who send too many emails. Instead of suspending their whole account we could just disable their ability to send emails. I enabled mail service on both of you domains, and also reissued your SSL certificates to cover www and webmail. Let us know if you need help with anything else.
  5. Yes, there is a backup for your account. To receive the link to download your files type you email address and your username, which is jaey, into this page https://heliohost.org/backup/ Let us know if you have any trouble downloading your backup.
  6. See https://www.helionet.org/index/topic/53678-hh689648-re-backup-from-old-server/?do=findComment&comment=222181
  7. Yes, there is a backup available for your account. You can get a link to the download by typing your email address and your username, which is jaeybean, into this page https://heliohost.org/backup/ Let us know if you have any trouble accessing your backup.
  8. Your account was suspended for phishing. I know you well enough to know it wasn't you, but your account was obviously hacked. Would you like me to delete all of the content out of it, and transfer it to Plesk for you? If you need a backup from prior to your account being hacked you can download it from https://heliohost.org/backup/
  9. That IP address is not currently blocked. This was solved via Facebook messenger chat with a password reset.
  10. Not installed yet. I'll make a news post when it is.
  11. Yeah, the A records for that domain weren't changed. I changed them and reissued an SSL certificate for you. https://www.sslshopper.com/ssl-checker.html#hostname=teutoburgo.tk
  12. I'm going to try responding to you from a different email address because it seems like our emails are going to your spam box or something. Our emails are definitely getting sent to you so there's nothing wrong on our end.
  13. Yep, we got your message, and I replied to it. Did you need help with something else?
  14. There you go https://wc-choir.org/ Delete the index.html file at home/wc-choir.org/index.html and upload your files there to set up your new site.
  15. Unblocked again. Not yet. If you let us know what domain you want added we can add it for you though.
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