Krydos

Since we're in the middle of upgrading our servers to Plesk it's not currently possible to unarchive accounts. You can download a full backup including all of your files, databases, emails, and all settings from https://www.heliohost.org/backup/ Let us know if you need help finding something from within your backup, or if you have any questions.

Your backup has been added to https://www.heliohost.org/backup/

Try now.

We've never set up a Plesk server before so it's hard to say.

Deleted.

I'm sure it's possible to do that, but it likely takes a lot more memory than just using traditional shared hosting. We don't have unlimited memory so we try to cram as many people into the memory that we do have as possible. I might experiment with it though some time. Thanks for mentioning it.

Yeah, Bitcoin is great. If people would like to pay for VPS with crypto I would prefer if they paid for at least 6 months at a time because I have to manually keep track of non-PayPal payments and edit the database by hand. If people pay via PayPal the database updates itself and I don't have to do anything. Since we have rather limited staff it's always best to automate things as much as possible. The VPS payments page is working 100% now, but at the time of that post only people with an address in the US could buy a VPS because PayPal thought we needed to physically ship something to them. I fixed that problem by setting NO_SHIPPING flag on the payment. That allows anyone in any country to order a VPS because PayPal knows we're not sending them any physical product.

Since it's not possible to unarchive accounts right now the full backup of your account has been added to https://www.heliohost.org/backup/ This backup contains all files, all databases, all emails, and everything else on your account.

Yes, we've had several reports that email no longer works. What you can do in the meantime is use an external DNS provider, such as Cloudflare, and set your A record to 65.19.143.6 to continue hosting your website on Tommy, and set your MX records to a free email service such as Zoho. We're going to try to transfer your account to Plesk with zero downtime. We're not entirely sure it's going to work quite yet, but when we've proved it is possible we'll make an official news post about it.

Only active accounts were automatically added to the backup system. Since your account was archived it had to be added manually. You should be able to download it from https://www.heliohost.org/backup/ now.

After Johnny we will think about installing Plesk on our Windows server Lily and setting up a new Linux server named Morty too.

We will be migrating Tommy to Plesk first. We've never set up a Plesk server before so we have no idea how long it will take. Maybe a couple weeks. Maybe a couple months. It's hard to say for sure. We also have to rewrite all of our scripts and our main website to support Plesk as well. Ricky will be next and probably won't take nearly as long because we will have the settings and the scripts already written from Tommy. Johnny will be last.

The Lily server doesn't have a control panel so we've always required people to have an account on Johnny, Ricky, or Tommy for the control panel, and then Lily was an addon for the cPanel account. Since Johnny, Ricky, and Tommy don't have control panels right now either it probably won't work at all. Even the admins cannot access the control panel to manage settings for you. We are currently installing Plesk on our servers. The main advantage to Plesk is that it will run on Linux servers like Johnny, Ricky, and Tommy and it will also run on Windows servers like Lily. So eventually we will be able to offer stand-alone Lily accounts that don't rely on having an account on a Linux server too.

Yeah, it could be a while.

It doesn't look like Froxlor will run on Windows.