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JpTiger

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  1. Just found it in my spam folder. Thanks for the heads up! If anyone else is in the same situation, search for an email "Account successfully transferred" from "no-reply@heliohost.org"
  2. Hi there, according to heliohost.org/eta, my account has already been transferred to Plesk. However when I try to login, I still get the message saying "Login Not Available" (the one that starts with "We are in the process of upgrading our servers to use the Plesk control panel right now so you won't be able to log in to existing accounts or create new accounts until this process is done.") I took that originally to mean nobody can log into Plesk until all accounts are transferred, but if I'm reading posts here correctly, that's not the case. My username in heliohost is jptiger0. Is there anything I need to do or should I just sit tight for now? Thanks again for all your work!
  3. JpTiger

    Plesk ETA

    Is there any way volunteers could help?
  4. JpTiger

    Johnny Move

    Just checking in. Don't mean to rush you, we all know this takes time and are really grateful for your work. How's it going over there?
  5. Hi there, I just gave $15 to the GoFundMe campaign. My user name is jptiger0 and the transaction ID is 9KS29852828932202. Could I please have the additional 3000MB added to my storage (I think that'll bring me to 5000MB after previous donations)? Thanks again for doing what you do and best of luck with the rest of the fundraiser!
  6. Will this work? https://imgur.com/RcM7EGm
  7. Got it. Just let me know what info you/he need(s). Thanks!
  8. Hi there, I had my account storage space doubled after donating to the Sparkie GoFundMe last year (4/15/19, I can dig relevant details out from my email if helpful), but it seems to have reverted to 1GB. Could it please be restored to 2GB? Username is jptiger0, primary domain is joelrputnam.com Backstory I think is that I had a prior account with the same usename as I had on these forums (jptiger) with the doubled storage, but it got hacked. I created a new Tommy account under my new username and asked for storage to be doubled, but I suspect my old, hacked account got doubled again instead. Thank you for doing what you do!
  9. Got it. thanks for explaining, sorry for missing that point about usernames earlier. I'll stick with the jptiger0 username then. It appears to be set up. May I have the storage space increased again? I'll likely have to restore WP and my old site in the short term but I'm looking into replacements now. Grav seems promising, though it looks like it requires a newer version of PHP... H'anyway I think that's a discussion for a different forum. Thanks again for your help.
  10. Thanks, it's now working. Just waiting for the account to processed now. When I was trying to pick a username jptiger was taken thanks to my previous attempts. I've used jptiger0 instead-- would it be possible to rename the account without the 0? For the record, I don't know why the links are showing as unused as I did click each of them (more than once, actually- the second time for each of course brought me to pages saying the link was invalid). The first time I clicked each I followed steps 1-4. At step 4 I chose the name "jptiger". Where step 5 would be I was prompted to enter an email address and in the second email complete a reCAPTCHA challenge. At that point I was given a screen asking me to check my inbox for a validation email.
  11. Same thing happened. I actually got emails to two addresses, one starts joe the other jtr (I can dm you if you need the full address from me to identify). Maybe that's why it's kicking me to verification?
  12. Thanks for the fast response! Sorry to hear all that but my personal site was due for a redesign anyway. Will figure out what to do with my old wedding website and one for my grandparents' ranch. Hope this didn't have broader ramifications for other users or your servers... First remaining issue: I got the link to create a new account on Tommy. I clicked it and followed the prompts, which led to a screen saying to look for a verification email. None arrived, so I clicked the resend link, which appears to have worked. However clicking the link in that brings me to the server selection screen and all the servers are full. Much less pressing: I donated to the Sparkie GoFundMe campaign (4/14/19) and had my server space doubled. May I have that same amount of space again? I'm hoping to register with my same old screenname. Thanks again
  13. a. your HelioHost username : jptiger b. the server your account is on: Tommy c. your HelioHost main domain: joelrputnam.com For some reason I wasn't notified of the suspension, only found out by trying to access my site. Last email I have from Heliohost was an inactivity warning in April (after which I promptly logged into my account to prevent further issues).
  14. I guess I was wrong about the cause being the permissions then. I went into cpanl File Manager and set the permissions to the folder with the WordPress installations to the recommended 755 (from 750) but I'm still getting the same issues with updating plugins through WP interface. The link I had in OP (https://www.chriscou...eb-server-error) references problems with ownership settings as well. Is that something I can manage on my end? EDIT: Did some more digging and realized that I'd used up my 1GB quota. I'd bet that has something to do with this. I downloaded some large backups and deleted them from the server which should have freed up some space, but that doesn't yet seem to be reflected in my disk usage stats. Issue remains...
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