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Sun Dark

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Everything posted by Sun Dark

  1. Please post the following information: Your Plesk username Your main domain The server that you are on Edit: Nevermind, it's VPS82, escalating.
  2. Please post the following information: Your Plesk username Your main domain The server that you are on
  3. This support request is being escalated to our root admins.
  4. This support request is being escalated to our root admins.
  5. This support request is being escalated to our root admins.
  6. You can submit your donation to one of the addresses here: https://heliohost.org/donate/ Once done, come back and let us know what the transaction ID is so our root admins can connect it to your account.
  7. I will see what I can help with, but just as a foreshadowing, installing apps to the root directory will cause them not to be seen or used by anyone. You are gonna wanna make sure its installed/unpacked in httpdocs or a subdirectory in httpdocs and then go to your website or website plus the directory you created to get the install process started. I usually create the database with user and password, copy that down first before i upload anything and then proceed with installation.
  8. Your dns is most likely still pointing at the old Cpanel instead of Plesk. I will escalate this to krydos for him to fix.
  9. This support request is being escalated to our root admins.
  10. A lot of our documentation is outdated since it references CPanel and what we had installed on it. I would assume once all the servers are back open, one of the two people who have access to the documentation will update it accordingly.
  11. Idk if Krydos is still doing the demo for a few days thing but I'll escalate it to him anyway.
  12. Domain changed. Make sure you change the nameservers to ns1.heliohost.org and ns2.heliohost.org
  13. This support request is being escalated to our root admins.
  14. This support request is being escalated to our root admins.
  15. This support request is being escalated to our root admins. ns1.heliohost.org and ns2.heliohost.org are our nameservers.
  16. What was the IP address? Edit: looked into it further and none of the ip addresses you logged in with are blocked. Are you sure your IP is blocked? What is the error you're getting?
  17. This support request is being escalated to our root admins.
  18. This support request is being escalated to our root admins.
  19. I have already escalated this to Krydos. Please be patient, he will answer you when he comes online.
  20. I think your dev subdomain is still pointed to CPanel. I'll escalate this to Krydos.
  21. There is no way to edit DNS through Plesk as of right now. It needs to be tweaked and implemented by Krydos. I will escalate this to him in the meantime.
  22. This support request is being escalated to our root admins. For future reference, just the transaction ID is needed.
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