Talk Sick

can samsara.helioho.st be removed too? Thanks.

Hello, can you reset my forum account back to member.

I also wanted to add a domain to my account (talksick):

samsara.solorpg.com

It's for my upcoming game I'll eventually release.

Thanks guys. 

"ERROR56: Unable to determine IPv6 of account"

Escalating... 

Iirc, it's a security issue.

Escalating... 

This support request is being escalated to our root admins.

8 minutes ago, ibra said:

I have learned recently in this community all the newbies have the same issues creating multiple accounts for the first time they join on the server.

They need to be provided orientation Dos and don'ts so that this kind of behaviour will be minimised/disappear for good.

https://wiki.helionet.org/accounts/suspension-policy

If I recall correctly, the wiki is linked on sign up. I assume nobody reads it, which is the common thing to do anyway. 

Is there an error that came up or screenshot you can show us? 

Looks like the domain has already been added? But as an additional Domain, not a main.

Ill escalate this to see what the root admins say or can do.

Edit: Nevermind. My dyslexia got the best of me.

It seems as if its already your main domain.

Are you sure its the correct nameservers?

ns1.heliohost.org

ns2.heliohost.org

This support request is being escalated to our root admins.

Please post the following information:

• Your Plesk username
• Your main domain
• The server that you are on

This support request is being escalated to our root admins.

PHP updated to 8.3 last month. We have 8.2.13. You should be fine as long as you choose that version for whatever it is you're using. 

This support request is being escalated to our root admins.

Forum, Plesk or both?

Domain added.

Wolstech has more information.

Escalating...

This support request is being escalated to our root admins.

Done.

So you still need costcoshanghai.com and kaayoutfits.com? I can have this escalated for removal if you won't be hosting those websites on our servers. 

Done.

microdigital.com.ar is on cloudflare, so make sure you update it with the IP addresses you can find at the bottom of your Plesk Dashboard. IPv4 is an A Record and IPv6 is an AAA Record. 

As for appbot.com.ar and appbot.ar, you need to go to your registrar and point it to our nameservers:

ns1.heliohost.org

ns2.heliohost.org

This support request is being escalated to our root admins.

This support request is being escalated to our root admins.

This support request is being escalated to our root admins.

If this is a simple blog, I highly suggest Publii. It's a static blog generator. Only downsides are it's only local (you need to upload every time you post), not for Android or iOS and can't be synced unless you use an cloud syncing service for the local files. 

A root admin will be able to do this, but not at the moment, as they are offline.

They will send you an email to reset your password as soon as they can.

Your patience is appreciated.

This support request is being escalated to our root admins.