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Everything posted by Sn1F3rt

  1. Well it was free for us, cPanel non-profit licenses are issued at a one time activation fee of $30 and then it remains free upto the term cPanel grants the use of the license. Moreover, you can have upto three non-profit licenses per organization, and for us those three covered the licensing of Johnny, Ricky and Tommy. Cody runs cPanel DNS-only, which is free. You can read more about the non-profit licenses here - https://input.cpanel.net/s3/non-profit . I wonder what cPanel is up to.
  2. We have told you multiple times on Discord that you are currently underage to be using our service and hence your account has been suspended. As per COPPA law, you aren't supposed to be using these services under the age of 13. HelioHost (Helio Networks) being a registered non-profit organization, has to abide by this law. Hence, we cannot unsuspend your account. Please do not try to create other accounts as the system will automatically identify and suspend such accounts. Note for other Admins and Mods: Please do not unsuspend his account.
  3. Your account has been archived due to inactivity. Escalating to our root admin...
  4. Your account has been suspended because our system detected that you are having multiple accounts. It turns out you've 8 different accounts, rakinar1, rakinar2, ... rakinar8 As per our ToS you are supposed to have only one single account. Which one would you like to keep?
  5. Give Xolentum a try, we're currently on PoW and no plans of switching in the recent future. @Krydos .. Lol
  6. In case you aren't aware, Loki is now PoS (previously they were a PoW-PoS hybrid) so no longer mineable.
  7. Yeah it is possible .. use this script http://heliohost.org/home/support/scripts/domain
  8. You need not. As soon as Krydos is done setting up your VPS, you'll receive an email with the credentials for your root account.
  9. The account "tuandemo" has been unsuspended and the other two, viz, "tuanproz" and "tuanvip" remain suspended.
  10. Escalating your request to our root admins...
  11. Every add-on domain, after addition to cPanel requires an Apache restart to start working. On all of the HelioHost servers Apache automatically restarts once every 2 hours. Hence, it's possible that Apache is about to restart after you add your domain, so it starts working immediately. However, there's an equal chance that Apache has restarted just sometime before you added your domain, so you've to wait another 2 hours before your domain starts working. Simply, speaking you need to wait upto two hours for your domain to start working. Do remember that you've to clear your cache at regular intervals, cuz the domain queued page gets cached into your browser and may show up even after the domain has started to work. Hope that helps.
  12. That is due to an issue with permissions. Make sure that the files have permissions set to 644 and directories 755.
  13. Escalating your request to our root admins...
  14. After you've changed your nameservers add the domain to cPanel using "Add-on Domains". After it's added, your domain will have a folder inside "public_html", the name of which will be shown to you during the process of adding the domain to cPanel.
  15. Yes, you can add as many domains as you want using the Add-on Domains section in cPanel. For the error, nameserver migration takes sometime to reflect on global DNS servers, so you won't be able to add the domain immediately after changing nameservers. Besides, the process is sometimes longer with Freenom wherein it even takes days for the DNS migration.
  16. Escalating your request to our root admin Krydos...
  17. Escalating your request to our root admin Krydos...
  18. Escalating your request to our root admins...
  19. Our root admin Krydos will install it for you soon.
  20. Not sure if this is a typo or not, but if it isn't, the file name has to be ".htaccess" and not "htaccess".
  21. It's not suspended actually, it's archived due to you not logging in once in the last 30 days. Escalating your request to our root admins...
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