ojplanet

CONGRATULATIONS

Alright 👍

Hello admin... 

Please any update on the new server? 

Thanks 

I now have my new domain.. ojplanet.me 

Pls add and make it my main domain 

Okay..  thanks 

Okay, can i use eu.org domain on cloudflare?

Hello.. I'm unable to add my site on cloudflare cause am using heliohost subdomain... Is there a way to add it without buying domain?

Okay... I think Joomla is fine, the site is now available and no 504 error..

Admin pls update Joomla version to 4, the framework i want to use is well compatible with joomla 4

Okay thanks.. do you know any other drag and drop builder? Its so easy using wordpress and elementor.. I don't know much about coding

Working fine now after re installing WordPress... Hope the 504 gateway won't popup anymore 

Am getting too much of 504 gateway timeout on my WordPress website so i uninstall WordPress. Right now i only see error 403 forbidden.. what's the issue?

Username: Ojplanet

Site: https://ojplanet.helioho.st

Thanks... Can i use heliohost domain? If so generate one for me using my id: ojplanet 

Then make it my default domain for now

I'm using CF dns for a while without issue but all of a sudden this DNS error popup am my site is not reachable.. i changed my Name server back to ns1 and ns2.heliohost.org still showing error.. pls what's wrong my site is down

Site: https://ojplanet.ga

Server: Tommy

ID: Ojplanet 

My site https://ojplanet.ga is having downtime issue, it works normal or even fast then it becomes unresponsive/504.. so it keep doing that not stable. Is the problem from my site or Tommy?

Id: ojplanet

@Krydos thanks… I really appreciate 🙏

5 hours ago, Krydos said:

@ojplanet Do you expect to need to delete and recreate your account again. If so maybe I shouldn't waste my time doing this over and over, and we can explain how to use Cloudflare DNS instead.

I'm sorry... Help me out for the last time

On 3/5/2023 at 10:36 PM, Kairion said:

This support request is being escalated to our root admins.

No response from Admins

After I wiped my account, please help me to set up SPF, DKIM and DMARC on my domain so I will be able to send mail to gmail

Id: ojplanet 

https://ojplanet.ga

1 hour ago, Kairion said:

Hi @ojplanet,

As per your request, your account was deleted, and an invite to create a new one has been sent to your account's email address.

Please let us know if you need help with anything else.

PS.: I have split your post into a new topic since it is a new support request. Also, are you sure it is really needed to wipe your account? Personally, I have nothing against it, but on a shared host I cannot imagine why you would need to wipe your account in such a close time span since your last wipe.

I accidentally deleted some files and that broke my site… just want to start afresh 

Pls help me to format or wipe my account.. 

Id: ojplanet 

Server: tommy 

I wish this option is fixed soon, we won't be disturbing admin for small task

After I mistakenly delete htacess, I can't use gtmetrix to analyze my site anymore… it showing forbidden error 403

Ok… I don't see any increase in speed using CF, change my Nameserver to heliohost now.. Thanks

I tried to use another CDN apart from CF, the cdn site also use letsencrypt as their ssl but unfortunately for me am unable to use their ssl.. Getting error, now I have deleted letsencrypt from my end but still not working.. I was told to do this from their support 

Can't get Let's Encrypt certificate

Check whether the rules you created overlap the path "/.well-known/acme-challenge/<TOKEN>". This is the path for issuing a certificate, in many cases, such a rule (for example, with the path "/.*") does not allow issuing the certificate. Disable the rule, get the certificate, and enable the rule again.

I don't know how to do all that…  Pls help

Id: Ojplanet 

Server:  Tommy

It doesn't work properly, that's why I deleted it from my root… they said using reverse proxy and configuring Apache is the best