a. my HelioHost username is k28 (lowercase) b. the server is account is on is ricky; I'm not 100% certain, as it's not listed in any of the emails, but that's what I recall, and I'm quite surprised my failing memory even came up with that answer. c. my HelioHost main domain is k28.heliohost.org I hope all the info I've provided is correct. Sorry for being a pain, but I was stranded for several months without phone or internet. Thx! k28 PS, if there's any more info I can provide that would be of help, let me know.