Richardgvr

Try setting it to /home/gvr590/public_html/ and upload all of your files again. Thanks to Krydos and wolstech.... I'm up and running again! I really appreciate it guys!! Thank you!!

Thank you for replying. I moved all the files to the public_html folder, and now my home page is black (and blank). If you highlight the blank page, there is some text that becomes visible, but it's undecipherable to me. I did notice that in the public_html folder, there is a cgi-bin folder that is empty. Is that potentially my problem?

That domain is still being hosted on Stevie, which is offline. What you need to do is go to https://tommy.heliohost.org:2083/frontend/paper_lantern/park/index.html and park greenvalleyrecording.com. Once you do that it should start working in 30 minutes or less. I clicked on the "park link" you provided and was taken to a cPanel "Alias" assignment page. I created an alias for www.greenvalleyrecording.com and saved it. Now, a half hour later when I put www.greenvalleyrecording.com in a browser address bar, I get a page that simply says "Index of/" with some other empty headings. Please try that URL and you'll see what I mean. It must have something to do with the fact that my new user name is different from what it was on Stevie and the directory structure in the cPanel file is different. I'm really over my head here and am appealing to you for help. Thank you for your time. By the way, in my ftp program, this is what is set as my "Initial Remote Host Directory": /home1/richard/public_html/greenvalleyrecording.com Is that correct, and if not, what should it be? (It appears that in cPanel File Manager that the root directory is /home/gvr590. All my files are correctly listed there... so why is the website not showing up in a browser? Thanks.

Okay, I logged on to Tommy with my new username gvr590 and new password and uploaded from my ftp program all my files. But I can't get into the to site. I'm really not technical enough to know what's wrong... I'm guessing my URL isn't pointing to the correct spot, put I don't know how to fix it. Can you please help me? My URL is www.greenvalleyrecording.com and it used to go to my Stevie greenvalley.heliohost.org web site. What should I do to make this work again? Thank you. Richard

Yes I can, but I had richard as my user name since I first signed on with my website (I'm not referring to my forum name; but rather my web user sign-in name). I'm surprised that I wouldn't continue to have access to the same name as when I was on Stevie.

Thank you. I found that my old username "richard" is now not available. Can that be made available again, or should I use a new one?

If you create an account on Tommy by clicking the link in your invitation email your website will probably be available for people to access in about 30 minutes or less. That's GREAT. Thanks. I'm moving http://greenvalleyrecording.heliohost.org/?9096 and e-mail address richard@greenvalleyrecording.com to Tommy.

Okay, thanks for replying... and you probably can't answer this specifically, but do you have a rough estimate as to what "it probably won't be long" means? A day... two days, a week? Sorry to be a pain, but I am obviously concerned about people not having access to my website. Thanks again. Richard

I too received an invitation to Tommy, but the e-mail message says "We are only inviting a few people to help beta test the server before it goes live." So my question is: when will Tommy go live? My goal is (obviously) to get my website back up ASAP. ​Thank you.

No. You'll need to post back to have it changed to Stevie again. Sorry to be dense... but am I to understand that I can't just move my site to Johnny and leave it there? Thanks for your time.

Hi, If I move my website that's currently on Stevie over to Johnny, will it automatically be placed back on Stevie after he's repaired, or would I be advised to leave the site on Johnny? Thank you.

Great... thank you for answering.

I don't mind at all using the http://stevie.heliohost.org:2082/ link, so long as my site is not suspended. username: richard server: Stevie site address: greenvalleyrecording.heliohost.org Can I be confident that I will not be suspended if I don't log in through the home page? Thank you. Richard

I have been unable to access C panel from the home page for days. Please don't delete my account. I also can't get into my mail program (Horde). I get a message saying I've entered the incorrect user name and password. greenvalleyrecording.helios.org My site is on Stevie. Thanks, Richard EDIT: I was just able to get into my mail. But still unable to access CPanel through HelioHost.org sign-in at bottom of page.

You got 'er fixed... thanks!

Hi, I'm getting the "Account Queued" message as well. I'm on Stevie. I've been regularly logging in to cPanel through the home page to insure this does not happen (it happened to me before because I was going directly to cPanel rather than through the home page). Please look into this. Thank you. greenvalleyrecording.com Richard Rupert

This may be the wrong forum for this (I couldn't find one for "thank you's"). I just wanted to say that I appreciate the web space and service you provide, as well as the tech support. I've had some "rough spots" with my account being queued for several days two different times in under two months, but it's working great now... very fast. That's all... just simple appreciation. Richard www.greenvalleyrecording.com

Hi, My site was working perfectly for a month since its initiation, and I thought I was doing everything correctly by logging into my cPanel (actually several times during the month). Then I got a message saying my account has been suspended due to inactivity (for NOT logging into cPanel). I was given a link to reactivate my account, which I did. I posted here asking why I was suspended when I had in fact been logging into my cPanel and was told I should log into the cPanel though the Home Page. So, I've been doing that and now my site comes up as "queued and the process takes 24 hours". That notice has been up for three days. Is there something else I should be doing? I really hate having my site down. www.greenvalleyrecording.com is my address. Thank you, Richard

Okay I see now-- down near the bottom of the page. Thanks again! Richard

Thank you for your quick reply. I am using this address to access cPanel... is this the correct way? http://stevie.heliohost.org:2082/frontend/x3/index.html TIA, Richard

Hi, I've logged into my cPanel several times this month. But I still received this message today: Dear richard, Your hosting account at HelioHost has been suspended as a result of account inactivity. If you want to keep your account, please renew it by visiting http://www.heliohost.org/scripts/renew.php?username=richard. If you do not renew your hosting suscription within a week, your account will be permanently deleted. This is your final warning. Regards, HelioHost Staff What's happening? Also... logging in to cPanel often seems to get hung up and must be stopped and refreshed... I'm on a tier 2 DSL line.... Thank you. Richard

Thank you VERY much Geoff (and Wizard). I think I'm good to go, now!

Thank you for checking Geoff. I'll relax until tomorrow evening then.

Thank you Geoff. I hope you're confirming that I've done everything correctly as well. Richard

Thank you again for your timely reply Wizard! By now you're very aware that I'm really a babe in the woods with website vernacular and process. So... would it be EASY for you to explain the sylink option (hopefullly step by step)? If not, I'll take your first suggestion. Further... how do I "move" the contents of the "richardgvr" folder to the "greenvalleyrecording.com" folder? TIA Richard You can use a FTP client or the file manager in cPanel in order to move files from one directory (folder) to another. I can't tell you exactly how to do it, as I've never had to do it before and I don't have time to work out everything right now. I did a quick search and here are some posts you should look at if you feel like trying this for yourself: http://www.helionet.org/index/index.php?sh...ic=6420&hl= Some PHP knowledge is required. Okay, Wizard, I will read the link. However, PHP is not in my toolbox. Thanks. Thank you again for your timely reply Wizard! By now you're very aware that I'm really a babe in the woods with website vernacular and process. So... would it be EASY for you to explain the sylink option (hopefullly step by step)? If not, I'll take your first suggestion. Further... how do I "move" the contents of the "richardgvr" folder to the "greenvalleyrecording.com" folder? TIA Richard You can use a FTP client or the file manager in cPanel in order to move files from one directory (folder) to another. I can't tell you exactly how to do it, as I've never had to do it before and I don't have time to work out everything right now. I did a quick search and here are some posts you should look at if you feel like trying this for yourself: http://www.helionet.org/index/index.php?sh...ic=6420&hl= Some PHP knowledge is required. Okay, Wizard, I will read the link. However, PHP is not in my toolbox. Thanks. Wizard... I added greenvalleyrecording.com as an add-on domain which did create a greenvalleyrecording.com folder. I successfully copied (not moved) the files from my "richardgvr" folder to my newly created greenvalleyrecording.com folder in cpanel. I disabled the redirect at godaddy. The nameservers are still correct on godaddy. I can still see my site online at http://greenvalleyrecording.heliohost.org/richardgvr/, but www.greenvalleyrecording.com just brings up the "HELIOHOST ACCOUNT QUEUED" message. Does this just mean I have to be patient and wait, or is there something I still don't have right? Thanks again. Richard PS: I did try moving the files from richardgvr to greenvalleyrecording.com, but that didn't bring up the site with www.greenvalleyrecording.com either.