irlpinkiepie

alright, thank you so much for fixing it! and that does explain it; i was trying to set up my email on a new computer and was having trouble getting the settings to configure, so i'm glad that was the whole of the problem, and hopefully now that i've triple-checked my password and settings there shouldn't be any more issues

apologies if this is better suited for the questions forum, i wasn't entirely sure where to put it? but for about a week my account on tommy (pinkiepi) has been unable to log into plesk, and both the site itself and the webmail server are down. and ordinarily i'd just sorta accept that there was a server issue and wish the support staff the best of luck with fixing it... were it not for the fact that a) no one to my knowledge has posted about any similar issue here over the last week, and b) the whole time, the little server status icon on heliohost itself has been saying that tommy is up and running so i guess i'm mainly wondering like. is tommy actually up and running right now, and if yes, is there any reason why my site is just completely inoperable? if not, though, i appreciate you letting me know, and best of luck with getting things fixed 💕

thank you, that fixed it!

hi! user pinkiepi here; trying to set up a let's encrypt certificate through the site interface, and the process apparently requires a dns record to be created? and since it does not seem to be happening automatically i figured it was worth requesting Record type: TXT Domain name: _acme-challenge.pinkie.horse Record: KlsXR9aglcNpgBlIVd-NxjoybNBLNNK5rI85SLhGx0o

hi! my username's pinkiepi on tommy2; if possible, could i have the following subdomains added: blog.pinkie.horse (CNAME record pointing to domains.tumblr.com) music.pinkie.horse (redirect pointing to trixie-sonata.bandcamp.com)? alternatively, i distinctly remember there having been a way to edit dns records myself through plesk, but it's not an option i can find anymore? so if that's still about, i would appreciate being pointed in its direction thanks in advance! ♥

Hi! Just donated $10 earlier today (2022-05-05) and noticed it got credited to my PayPal email (taylor@pinkie.horse) and not the email that my HelioHost website is connected to (irlpinkiepie@case.edu) - was hoping that could be moved over if possible! Thank you very much~ EDIT: If you need to know the transaction ID of the donation, it's 8VR73455727556846.