Erm Not Sure if this is the perfect place, It was in between here and the one for HelioHost.
Anyhow I think 2 things
You should have
1. A shoutbox
2. A couple chat rooms, one for support, the other for general chat.
About helions if you disable them then people like me that are working for a helio host and a domain for it will not get one because they disabled helions