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lllsiny

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  1. Hello. I updated the NS records to point to ns1.heliohost.org and ns2.heliohost.org. I'm still unable to see the site. I'm also still unable to log into cpanel from the HelioHost homepage. Can someone please advise me as to why that is? Has my account been deleted? Is there any reason why I wouldn't be able to log into an account that worked just fine a few weeks ago? Thanks.
  2. Try pointing your domain to the heliohost nameservers and then we can go from there. Two questions: 1) How do I go about doing this? Is this technically a zone transfer? 2) I still don't understand what this has to do with access to cpanel. Can you please explain why this is required instead of just telling me that I need to point my domain to your name servers? Thanks.
  3. I queried the heliohost nameservers but get no results for lllofstatenisland.com. So while the current DNS servers are pointing it to the 'correct' IP address, I still don't understand how changing nameservers will fix this. I still can't log into my account as well, which tells me that this is more than just a simple DNS issue. My understanding is that if the DNS is pointing to the correct IP for the site, then it shouldn't matter which nameserver is being used to assign the address. The web server at the corresponding IP address should simply receive the HTTP request with the host header and load the appropriate website, provided that the website is stored on the IP address that DNS is saying it is. Here's my DNS results - $ nslookup > lllofstatenisland.com Server: 192.168.1.1 Address: 192.168.1.1#53 Non-authoritative answer: Name: lllofstatenisland.com Address: 65.19.143.3 > server ns1.heliohost.org Default server: ns1.heliohost.org Address: 65.19.143.4#53 > lllofstatenisland.com Server: ns1.heliohost.org Address: 65.19.143.4#53 Non-authoritative answer: *** Can't find lllofstatenisland.com: No answer > server ns2.heliohost.org Default server: ns2.heliohost.org Address: 65.19.143.5#53 > lllofstatenisland.com Server: ns2.heliohost.org Address: 65.19.143.5#53 Non-authoritative answer: *** Can't find lllofstatenisland.com: No answer > So - how do I regain access to my account via cpanel? That seems to be the primary issue at this point. Thanks.
  4. Thank you. I can change the nameserver tonight if necessary, but I don't understand how that is the problem. The current DNS configuration has lllofstatenisland.com pointing to 65.19.143.3 and www.lllofstatenisland.com is a cname for that. 65.19.143.3 was the IP address that cpanel showed as the IP for my site, and it worked for the few months that the site was hosted by heliohost. I am no longer able to access cpanel to check whether that has changed. Is there any reason why I would not be able to log into cpanel or reset my password? Thanks.
  5. Hello, I cannot log into my account lllofsiny anymore, and the domain name www.lllofstatenisland.com now returns a message 'HelioHost Account Queued' instead of the webpage. I tried resetting my password, but have not had any luck. Can someone from heliohost please review and let me know what I need to do to get my account active, or at least retrieve my website content? Thanks, Cindy
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