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wolstech

Chief Risk Officer
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Everything posted by wolstech

  1. Your account was suspended for causing high server load. I have unsuspended your account, but please try to limit the load you put on our servers as it slows down not only your site, but the sites of all other HelioHost users sharing your server. If you still see the suspended page, please clear your cache.
  2. This account has been suspended for violation of our one account per user policy which is clearly stated during the creation process of each and every account on Heliohost. A common misconception is that you need a separate account for each website that you want to host, but since Heliohost differs from most free hosts and even most paid hosting by offering unlimited addon domains, unlimited parked domains, and unlimited sub domains one can easily and conveniently host as many separate websites as they wish all from your one free hosting account. If multiple accounts were created to get around our disk space limit we strongly suggest using a free service such as dropbox to host your large images, videos, and downloads while continuing to host your website with us if you wish. If you understand that each user is only allowed to have one active account please let us know which account you would like to use and it can be unsuspended for you. Also let us know if you need backups of any of the data on the other accounts, and if there are any domains on the suspended accounts that you would like to host on your main account because we will need to remove them from the suspended account before you will be able to host them on your unsuspended account. For example: user1: unsuspend user2: backup user3: backup, idontreadrules.com user4: thoughticouldgetawaywithit.org
  3. You were suspended for running 4 cron jobs in a day. The limit is 2 per day. Your account has been unsuspended.
  4. Your account was suspended for causing high server load. I have unsuspended your account, but please try to limit the load you put on our servers as it slows down not only your site, but the sites of all other HelioHost users sharing your server. If you still see the suspended page, please clear your cache. Also, your main domain is tivi.heliohost.org.
  5. On other boards I provide tech support on, we're actually told explicitly to do exactly what you said didn't work, hence my comment. We'd often get users who'd check their topic once every 2 weeks, only to find it locked and make a duplicate. For me, that test install shows a 500 error more often than not. I had to refresh it 4 times to get it to load normally. I'm wondering if sugarcrm is just sensitive to being impacted by load or something. Also, I saw a guide recommend setting max_execution_time and max_input_time to 300, but that seems a bit excessive (and probably abusable).
  6. It's working fine for me. You're on Johnny though, and high load can sometimes make sites spit out 500 errors that come and go randomly. If you want more uptime, you might want to consider switching to stevie.
  7. @tjoene: That topic you linked is the same person. It was OP's prior attempt at having this fixed. He probably started this one because someone locked his topic over in escalated requests despite it not being fixed.
  8. You were suspended for running 3 cron jobs. The limit is 2 per day. Your account has been unsuspended.
  9. That indeed looks like a phishing site. Suspended.
  10. Go to this page: http://johnny.heliohost.org:2082/frontend/x3/sql/managehost.html Put a % in the field and click "Add Host". That will allow connections from any IP address. Normally I wouldn't recommend doing this for security reasons, but since your IP is dynamic, having to frequently change it in cPanel will probably get annoying.
  11. How are you logging in? The recommended method is to use the form at the bottom of www.heliohost.org.
  12. Your NS records are set correctly: http://byrondallas.heliohost.org/php/tools/dns_records.php?domain=haikosella.fi&rec=ALL I now see this: http://i.imgur.com/USI6rJY.png If it still won't work for you, wait a few hours, then flush your DNS (on Windows, open a command prompt, run ipconfig /flushdns), and clear your browser cache.
  13. That domain isn't hosted by us. It is hosted by whoever owns IP 164.215.37.10 (which appears to be a site called woima.fi). You need to set your nameservers to ns1.heliohost.org and ns2.heliohost.org on your registrar's website if that domain is supposed to be hosted here. As for seeing the queued page when typing the server IP into your browser, this is normal. There are thousands of accounts on the same IP as you, and your domain tells the server which one it should be showing you. The queued page is the server's way of saying it doesn't know which site you're trying to reach.
  14. It will become inactive if you don't log into cpanel for 30 days. If it becomes inactive, you can renew it using this script: http://www.heliohost.org/home/support/scripts/renew If an account becomes inactive and you don't renew it, it will eventually get deleted for being inactive too long.
  15. The license on Stevie needs to be updated again. It happens every few weeks. Everybody on Stevie is affected. See http://www.helionet.org/index/topic/17775-stevie-is-currently-not-licensed/
  16. Most ports other than the ones used for the services we offer are blocked. Incoming ports are usually not opened for anyone (I've never seen a request for it be approved, I know several have asked). The outgoing port...possibly, but an admin must make that decision, and you need a good reason for it.
  17. Your account was suspended for inactivity, because you haven't logged into your account in the last 30 days. To reactivate your account, please visit http://www.heliohost.org/home/support/scripts/renew. To prevent this from happening in the future please remember to visit http://heliohost.org/ to log into your account at least once every 30 days. If you are still seeing the Account Suspended page after renewing your account, please clear your cache. Also, your account is on Johnny.
  18. Johnny accounts take ~48 hours (or sometimes even more) to set up a lot of the time due to load. The long delay for an account setup on johnny is normal.
  19. We limit people to one account for exactly this reason, so no you cannot. Doing so will get you suspended. An admin might have additional suggestions on how to free up some space since they can actually see your account's contents.
  20. Lancersupraskyline pretty much answered it. We don't offer any way to get more space. Another thing that many forget though: Did you made a full account backup at any point? If so, the backup wastes space until you delete it, so you should download the backup and delete them from your account. The backups are usually saved in your home folder.
  21. Your account was suspended for the following reason: Malware. 5 file(s). Heuristic.HTML.Dropper FOUND That means that there are some malware files found on your account. For your safety and to protect your website from potential further corruption the account has been suspended. To find the infected files we recommend making a backup of your site, download the backup file to your computer, and scan the backup using a reputable virus and malware scanner. If you're having trouble locating the offending files please ask and we can provide more information. If you are you certain that it is a false-positive, we strongly encourage you to file a false positive form here: http://cgi.clamav.net/sendvirus.cgi Your account should be unsuspended now, but keep in mind that this is a temporary unsuspension. You have 24 hours starting at the time of this post to clean your account of any and all malicious files or your account will be resuspended.
  22. Kangtomo and lancersupraskyline are trying to point out that storing the images in the database is the worst possible way to do it. As a developer myself, I fully agree with them. Binary files do not belong in databases. I would recommend taking the images out of the database and just saving them as files. There's no advantage to putting them in the database, and in fact it actually decreasesthe performance of your application. It also makes your application use more server resources, and databases with BLOBs are more difficult to back up as well (often due to size, but I've seen cases where the .sql file doesn't store the BLOB correctly when the DB is exported). The reason they both keep saying to research is because researching would have found numerous other people saying not to do this, such as those linked in lancesupraskyline's post above.
  23. Surprised I missed this topic until now...I actually had this exact issue. As you discovered, they block it intentionally. I had an account with them a few months back...for 4 days. I asked about this issue as well as file_get_contents() not working. The response to both was basically "pay us". I moved my app back to HH instead. On the other hand, they did have a few things that would be nice to see here, for example an option in cPanel to automatically set up CloudFlare...
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