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yashrs

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Everything posted by yashrs

  1. @robev - It should be working now. Apache and PHP FPM services weren't working. Restarting those services fixed it. Before # v-list-sys-services NAME STATE CPU MEM UPTIME ---- ----- --- --- ------ apache2 stopped 0 0 0 php7.4-fpm stopped 0 0 0 nginx running 0 10 226 bind9 running 0 77 227 exim4 running 0 5 220 dovecot running 0 0 227 spamassassin stopped 0 0 0 mariadb running 0 385 227 vsftpd running 0 0 226 cron running 0 0 226 ssh running 0 2 226 iptables running 0 0 0 fail2ban running 0.4 137 226 After: # service apache2 start # service php7.4-fpm start # v-list-sys-services NAME STATE CPU MEM UPTIME ---- ----- --- --- ------ apache2 running 0 445 0 php7.4-fpm running 1.8 8 0 nginx running 0 10 228 bind9 running 0 77 228 exim4 running 0 5 222 dovecot running 0 0 229 spamassassin stopped 0 0 0 mariadb running 0 385 228 vsftpd running 0 0 227 cron running 0 0 227 ssh running 0 2 227 iptables running 0 0 0 fail2ban running 0.4 137 227
  2. @robev - We are working on it, please give us some time to investigate
  3. @yoreparo - this is done. Please check your email for the details.
  4. @jnorden - The system didn't respond to ssh nor to ping during our initial tests. So, we reset the password first. After resetting and logging in, we tried viewing the ufw settings, and they looked fine to us. After checking again, it seems to just have started working on its own after that. We have sent the new password to you via email. Let us know if you have any other questions. Not by default. You could use Cloudflare or similar services to protect against it.
  5. You can try zoho mail: https://www.zoho.com/mail/. I use it since years and it has worked fine for me.
  6. Hi, Please check this topic: and this one too:
  7. This support request is being escalated to our admins.
  8. Hey! Could you please try this article from our Wiki? https://wiki.helionet.org/tutorials/django
  9. We don't allow exec and shell_exec for security reasons. However, if you have only one or two commands to run, you could use the cron jobs to run that. Please do note that there's a limit of 2 cron jobs per day. If your application requires it for continuous use then I am afraid it wouldn't work.
  10. This support request is being escalated to our admins.
  11. This account is archived. Escalating to admins.
  12. You can join using this link: https://discord.io/heliohostorg
  13. Account has been suspended. This support request is being escalated to our admins.
  14. Yes, indeed. DOS 35 connections was the reason. Your IP has been unblocked now.
  15. Your account was suspended for causing High Wordpress load. I have unsuspended your account, but please try to limit the load you put on our servers as it slows down not only your site, but the sites of all other HelioHost users sharing your server. If you still see the suspended page, please clear your cache. If you need help figuring out why your site is causing such high load let us know and we can try to help. If the high load is simply because your site is getting a lot of traffic, you might want to consider purchasing a VPS instead. https://www.heliohost.org/vps/ VPS hosting gives you an entire virtual server to yourself, including no load limits, a dedicated IP address, and full root access.
  16. This account has been suspended for violation of our one account per user policy which is clearly stated during the creation process of each and every account on Heliohost. A common misconception is that you need a separate account for each website that you want to host, but since Heliohost differs from most free hosts and even most paid hosting by offering unlimited addon domains, unlimited parked domains, and unlimited sub domains one can easily and conveniently host as many separate websites as they wish all from your one free hosting account. If multiple accounts were created to get around our disk space limit we strongly suggest using a free service such as dropbox to host your large images, videos, and downloads while continuing to host your website with us if you wish. If you understand that each user is only allowed to have one active account please let us know which account you would like to use and it can be unsuspended for you. Also let us know if you need backups of any of the data on the other accounts, and if there are any domains on the suspended accounts that you would like to host on your main account because we will need to remove them from the suspended account before you will be able to host them on your unsuspended account. For example: user1: unsuspend user2: backup user3: backup, idontreadrules.com user4: thoughticouldgetawaywithit.org
  17. This account was suspended for Phishing and cannot be unsuspended.
  18. Could you please share the PayPal Transaction ID?
  19. This site is quite easy to use and has worked for me in the past very well. But yeah it does require registration
  20. Your account was suspended for causing high server load. I have unsuspended your account, but please try to limit the load you put on our servers as it slows down not only your site, but the sites of all other HelioHost users sharing your server. If you still see the suspended page, please clear your cache. If you need help figuring out why your site is causing such high load let us know and we can try to help. If the high load is simply because your site is getting a lot of traffic, you might want to consider purchasing a VPS instead. https://www.heliohost.org/vps/ VPS hosting gives you an entire virtual server to yourself, including no load limits, a dedicated IP address, and full root access.
  21. Your account was suspended for causing high server load. I have unsuspended your account, but please try to limit the load you put on our servers as it slows down not only your site, but the sites of all other HelioHost users sharing your server. If you still see the suspended page, please clear your cache. If you need help figuring out why your site is causing such high load let us know and we can try to help. If the high load is simply because your site is getting a lot of traffic, you might want to consider purchasing a VPS instead. https://www.heliohost.org/vps/ VPS hosting gives you an entire virtual server to yourself, including no load limits, a dedicated IP address, and full root access.
  22. That account cannot be unsuspended because it was suspended for phishing.
  23. Your account was suspended for having malware in your account. For your safety and to protect your website from potential further corruption the account has been suspended. We strongly recommend deleting all of your files to be sure the infection is gone, and reinstalling your files or uploading a backup that you know to be clean. If you're having trouble locating the offending files please ask and we can provide more information. If you are you certain that it is a false-positive, we strongly encourage you to file a false positive form here: http://www.clamav.net/contact Your account should be unsuspended now, but keep in mind that this is a temporary unsuspension. You have 24 hours starting at the time of this post to clean your account of any and all malicious files or your account will be resuspended.
  24. Account is archived. This support request is being escalated to our admins.
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