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jje

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jje last won the day on November 16 2018

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About jje

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  1. The partitions on Stevie look fine at the moment.
  2. I've given /var/ a little bit of a cleanup on Johnny
  3. I've unsuspended your account again (you had 4 cron jobs).
  4. You were suspended for having too many cron jobs (6). Your account is now unsuspended. However, when I try accessing your domain, I see an error message from "Homestead". We are not associated with "Homestead" and we cannot, therefore, help in regards to that problem. Thanks
  5. The account associated with the URL you provided is currently inactive. You can renew your account at the following link: http://www.heliohost.org/home/support/scripts/renew However, the username associated with this URL is not "headless" - please could you check this? Thanks
  6. This support request is being escalated to our root admin.
  7. Your account was suspended for causing high server load. I have unsuspended your account, but please try to limit the load you put on our servers as it slows down not only your site, but the sites of all other HelioHost users sharing your server. If you still see the suspended page, please clear your cache.
  8. This should be fixed now. This was due to incorrect permissions being set on your home directory (/home1/amirba). Your home directory was set to privileges 0744, when it should have been set to 0711. I've also reset the files you changed to 0777 back to normal.
  9. That account does not appear to be suspended at this time.
  10. This support request is being escalated to our root admin.
  11. A serious Terms of Service violation was found on your account. Would you like me to escalate this so you can have a specific reason why it is suspended?
  12. A lookup of your domain shows that it does not appear to be pointing to our two nameservers, ns1.heliohost.org and ns2.heliohost.org. If you have already set them, you may need to wait up to 24 hours for DNS propagation to complete.
  13. Hi, Which addon domain is having problems? Thanks
  14. Your account was suspended for causing high server load. I have unsuspended your account, but please try to limit the load you put on our servers as it slows down not only your site, but the sites of all other HelioHost users sharing your server. If you still see the suspended page, please clear your cache.
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