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  1. Hi, I've got some problems with new domain that I've set on heliohost. Domain: muzzaica.com DNS servers: ns1.heliohost.org ns2.heliohost.org (correctly set in domain provider panel) Domain muzzaica.com doesn't work. ping muzzaica.com ping: unknown host muzzaica.com dig muzzaica.com @ns1.heliohost.org ; <<>> DiG 9.9.2-P1-RedHat-9.9.2-3.P1.fc17 <<>> muzzaica.com @ns1.heliohost.org ;; global options: +cmd ;; Got answer: ;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 25209 ;; flags: qr aa rd; QUERY: 1, ANSWER: 0, AUTHORITY: 1, ADDITIONAL: 1 ;; WARNING: recursion requested but not available ;; OPT PSEUDOSECTION: ; EDNS: version: 0, flags:; udp: 4096 ;; QUESTION SECTION: ;muzzaica.com. IN A ;; AUTHORITY SECTION: muzzaica.com. 86400 IN SOA ns1.heliohost.org. ashoat.gmail.com. 2013022405 43200 7200 1209600 86400 ;; Query time: 243 msec ;; SERVER: 65.19.143.3#53(65.19.143.3) ;; WHEN: Mon Feb 25 14:27:24 2013 ;; MSG SIZE rcvd: 107 dig muzzaica.com @ns2.heliohost.org ; <<>> DiG 9.9.2-P1-RedHat-9.9.2-3.P1.fc17 <<>> muzzaica.com @ns2.heliohost.org ;; global options: +cmd ;; connection timed out; no servers could be reached I bet that is the cause of my problems? Or maybe I've misconfigured something? Thanks in advance, P.G.
  2. Could an admin check on Charlie/Cody, Heliohost.org's been down for about an hour or so.
  3. hey, i have the hosting account active for a while now (a few months) and i have noticed that for some people and somtimes me on diferent computers there is no access to the site. it is redirected to GoDaddy (my domain name provider) saying it is parked there. i noticed that it can be available to one computer and not to another one at the same time even if they are under the same WIFI/ LAN network. after some research on the web i can to the conclusion that the problem might be with my MX records / Cname records or something like that. is there any chance someone from the support team can take a look at it? my domain is elbaz.me Thanks, Shimon.
  4. Hi! Good day! Anyone who knows how to change my domain name? from matthewhalos.heliohost.org to pepschool.co.cc Thanks!
  5. Hello All, I am looking for a tutorial in DNS and was wondering how you learned and if there was anything you would recommend. Thanks
  6. Hello all, I am trying to link two websites in such a way that by using a subdomain of one I can access the files on the second. For example, I want to be able to get: http://www.second.com/dir/index.html From: http://sub.first.com/dir/index.html I can use DNS Zone editors to make records (on the first I can make A, CNAME and TXT records and on the second I can make A, MX, AAAA, CNAME, HINFO, NAPTR, NS, PTR, RP, SRV and TXT records). Also, please could you tell me a good place to learn how to do this type of thing in the future. Thank You, Scott
  7. !!! TL;DR ALERT !!! In a thread I started, I believe yesterday, I mentioned that I had purchased a domain -- two, actually (a .com and a .net) -- for which the company had yet to reply with an email indicating receipt of payment, and that yesterday they emailed me asking what DNS servers I wanted for my domain. I responded in turn, expecting that someone would at least acknowledge they got the email about DNS, but no one did. Thinking maybe it was my own error or some glitch in the system, I also cc'ed a copy to other addresses, one for Billing, one for Accounts, one for General Info, and another for Orders. No reply has yet come into my email, and I'm getting a little apprehensive -- especially after reading some reports about this company online. The company is called Katz Global Media, and reportedly is run out of some fellow's trailer park in Arizona, named Gordon Hayes aka Scott Morgan. (The first email was signed by a "Paris Hayes," either a family member/spouse or pseudonym, I can't be sure.) A legal battle ensued over a possible cybersquatter case involving a family-owned restaurant in California for which the owner, a man named Tom, had neglected to renew the domain TomsFamilyRestaurants.com (which is now unreachable), and saw it snapped up by an anonymous registrant who bought it with Katz and was accused of using it for "bad faith" purposes. This Tom's Family Restaurants case was back in 2005, I believe, and there's another (archived) thread at a forum called Web Hosting Talk dated from the same year or thereabouts discussing the allegedly dubious merits of Katz as a webhost and registrar. The thread mentions another site known as CattyShaq.com (via Internet Archive), on which a series of threads (not readable, only viewable via the Wayback Machine) issuing complaints was deleted when the owner of Katz threatened legal action for "defamation of character." CattyShaq appears to no longer exist in the form it once existed, and is now some other site written entirely in what appears to be Japanese. But this was, of course, seven years ago, and this being 2012, Like Mulder (or was it Scully?) said on The X-Files, "I want to believe" -- I want to give Katz the benefit of the doubt in terms of processing my account, so I am going to wait until at least Friday of next week, since Monday is a holiday in the United States and Katz, as mentioned above, is located in Arizona. I also don't know how long it will take for the payment to even get to Arizona from where I mailed it (the East Coast, so cross-country), especially considering the sadly ever-decreasing staff and schedule of the once stalwart U.S. Postal delivery. Several surreptitious fly-by-night sites operating in the MLM, HYIP and "discount RX" realms (99% of these from countries like China, India and various former Soviet republics) are hosted and/or registered with Katz, and it has been speculated that the owner is either involved somehow in some of these, or intentionally denies knowledge of the websites under the Katz trust, "pleading the Fifth" but with dubious merit. Just to point out, I am NOT running any of these kinds of services. I simply registered my own name (well, a pseudonym), not for illegitimate purposes but because I do not want certain people in my past/private life to be aware of my personal blog/website. I have suffered threats and harassment from personal acquaintances in the past, and hoped "anonymous registration" would have allowed me to make a "fresh start." Unfortunately, I feel as though I'm one of the gullible honest folks caught up in something screwy, one of the few golden eggs out of a rotten dozen all broken in the same spoiled omelette. (You kind of get what I'm saying here, right?) I went through Katz because I do need something like they purport to provide -- completely anonymous registration that not only masks your personal information in Whois records, but doesn't even ask you for it when you sign up. I also do not have a credit card or checking account and would have needed to pay by paper currency, which I (foolishly?) did. I am also boycotting Go Daddy because of Go Daddy CEO Bob Parsons' abhorrent passion for elephant hunting and his company's stance on the recent SOPA initiative (I also am patently disgusted by the Danica Patrick ads). Katz promises that Whois anonymity is bundled with registration and is not subject to an extra fee, like other hosting providers and registrars, another aspect that attracted me because of my extremely limited budget. Now, however, I am unsure the status of my domain registration and what to do regarding contacting customer service. I cannot claim copyright infringement because the name I registered is one that would be applied to a person and not a company. I am posting here, for advice, after asking a similar question on Yahoo! Answers about the situation (a few days after asking another one about how long mailing takes from NY to AZ). The responder of that last one said it would take no more than 3 days. It is now Friday, 5 days after mailing, and I'm still waiting on an email to confirm they got my DNS request. I know it's a desert out there, hence no water, but something smells fishy out in Tucson, Arizona. So should I wait until Friday of next week to contact them, which is what I intend to do, to either call up their line, email the "emergency" address, or IM via their ICQ #? If so, what should my next course of action be if (1) my DNS is not ready, (2) they haven't received the payment or (3) they don't get back to me? How can I make sure I can still use my domains? As I said, I'm on not even a shoestring budget -- more like a frayed thread -- and obviously can't afford legal fees if there is a legit red flag. My whole purpose for going with Katz was to avoid paperwork and identity requests in the first place. Does it cost money to file for an investigation with the BBB? Is it possible to request help from ICANN if something goes wrong?
  8. I have just purchased a domain name for use with my HelioHost website. I bought it through Katz Global, a company that allows for alternative payments of purchases without credit or checking (like the standard GoDaddy, HostGator and NameCheap, etc. require). I received an email from their Customer Service dept. asking what DNS records I want to use with the domain(s). Obviously I know the answer to be ns1.heliohost.org and ns2.heliohost.org, but I'm just confused about when I should have this configured. Technically, I do not "own" the domain as of yet; the purchase is pending (paid by U.S. mail), and I'll only "own" it once I've received an email with further details, which I haven't yet received. Katz takes care of everything nameserver wise on their end; there is no control panel to manage your domains, and configurations are achieved by sending tech support an email. I read in the HelioHost wiki the information about parked, addon and subdomains: I read also on the HH wiki that The problem is that they seem to be asking to change the nameservers first, and I cannot add a domain to my Parked Domains that I technically do not own yet. My understanding is that the sequence seems a little backwards, at least comparing their setup requirements to HH's domains section on the Wiki, which states to enter your domains first to cPanel and then configure it with your registrar. Per the Katz Global domain registration FAQ: So what should I do to go about pointing this domain to the yourname.heliohost.org URL? Should I enter the domains I just purchased (but which are not "mine" yet) into cPanel anyway and then tell Customer Service what DNS servers to use? Should I let them know which servers to use but ask them to hold on on updating until I "have" the domain (payment receipt) and can subsequently configure it on my site? Will my custom domain(s) still work if I tell tech support to point them to Helio's DNS records before I enter them into my cPanel? I'm just confused from a sequential standpoint as to which I should do first and how long it will take for the domain I don't yet have to become active on my site. I'm going to wait to respond to the setup guy until I hear from support on this end. Thanks in advance.
  9. Hi, It's just been an hour I purchased godaddy .com domain . now i am trying to link it to heliohost website of mine. I went to the godaddy account settings and in domain section, i put ns1.heliohost.org ns2.heliohost.org In cpanel, i tried to change parking to mywebsitename.com but it gives me the below error: Sorry, the domain is already pointed to an IP address that does not appear to use DNS servers associated with this server. Please transfer the domain to this servers nameservers or have your administrator add one of its nameservers to /etc/ips.remotedns and make the proper A entries on that remote nameserver.
  10. whats the dns name and ip for heliohost johnny?
  11. i desperately need some help configuring DNS for my domain.. i bough a domain name and tried to configured it for my heliohost account. (buzzmouse.com) ns1.heliohost.org, ns2.heliohost.org the heliohost account was working good (buzzmouse.heliohost.com). i tried first using the cPanel option : Parked Domain - gave it 2 days. then tried manually configured 'Advanced DNS zone editor'. then tried to use the domain change script at: http://www.heliohost.org/home/support/scripts/domain all option resulted in getting to this page : /cgi-sys/defaultwebpage.cgi (HELIOHOST ACCOUNT QUEUED) the situation now is that i cant do anything in either cPanel ( You do not have permission to read the zone for : www.buzzmouse.com) or using the script again ( We're sorry, but we either could not find that account in the database, or it is not listed as active. Please contact an administrator if you feel this message is in error.) HELP!!!
  12. I want to park a domain such as (secondlevel.domain.co.cc) to a free .heliohost.org domain. I tried with one and two nameservers. I tried with a CNAME record and A record pointing to the shared IP address . I ended up viewing HELIOHOST ACCOUNT QUEUED message instead of my website. Server: johnny Username: gforcefo
  13. Hi, I ordered a website last night, and got confirmation, then 2 hours later, I got an error email Dear 2sender, Your hosting account at HelioHost has encountered an error during installation. The error is: Sorry you must provide a valid username When I click on the link it says "We're sorry, but the daily signup limit has been exceeded. Please try again tomorrow at midnight PST." Now, I'm getting the following error when I try to go to 2snd.com. Nameserver trace for 2snd.com: Looking for who is responsible for root zone and followed c.root-servers.net. Looking for who is responsible for com and followed e.gtld-servers.net. Looking for who is responsible for 2snd.com and followed ns2.heliohost.org. Nameservers for 2snd.com: ns1.heliohost.org returned (NORECORDS) ns2.heliohost.org returned (NORECORDS) So, what I am trying to figure out is.... is the server having an issue, or is my account someonehow messed up? It allowed my username when I signed up and sent me a confirmation: Dear 2sender, Your hosting account at HelioHost has been added to the creation queue. Here is your account information: Username: 2sender (note: case sensitive!) Domain: 2snd.com Control Panel URL: http://2snd.com/cpanel Please note that it will take up to 24 hours before you can log in, and up to 48 hours before your website is up and running. Also note that your account will be automatically pruned if you do not log in to your control panel for a period of one month. If you would like to check the status of your account in the creation queue, please visit http://www.heliohost...ername=2sender. Regards, HelioHost Staff Now, when I click on the link to check the site, I get this message: Either we could not find that account in the database, or it has already become active. If you're seeing an "Account Queued" page, please wait an additional 24 hours. If you aren't seeing anything, please refresh your browser's cache. Should I start over??
  14. Hello, My account was terminated due to inactivity when I tried to re-register it, I got an email saying installation error - there is dns entry in the cluster, please remove it from everywhere and try again.. I am not sure if there's anythin to be done at my end. Server: Johnny Username: xmweb Could you kindly let me know on it? Thanks.
  15. Hi, My domain name system, which I had the domain barramestra.pt from, keeps reporting "The server is not autoritary for the domain" when I try to change the dns to ns1.heliohost.org. I contacted them and they said that the new dsn is not configured to this domain. Can you check? Thanks, Pedro
  16. Hi I know it's a little complex but could anyone please provide me the help then. I Had a hosting account at Heliohost. I'm owning a domain name (let's say example.com with godaddy registrar) which is pointed to freedns.afraid.org. I want to use freedns to make my domain available for the others to share but I still want to use example.com (secondary level) for my own. So about DNS server of the domain then it still like this ns1.afraid.org [50.23.197.95] ns2.afraid.org [174.37.196.55] ns3.afraid.org [72.20.15.62] ns4.afraid.org [174.128.246.102] But I pointed example.com to helionet.org by adding A record of the domain example.com to 65.19.143.3 which is the ip address of ns1.heliohost.org. Wait for a moment then when type http://example.com It seem that the domain was point to helio host properly since I've seen the HELIOHOST ACCOUNT QUEUED page. Next then I've come to heliohost CP and using add an Add-On domain function to my hosting account but for a long time nothing happen then the http://example.com just stll point to HELIOHOST ACCOUNT QUEUED. ( yes I've cleaned the cache and flush the DNS eachtime do the testing). What should i do now would you please help me out. Thanks a lot in advance
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