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Hi, I'm quite new at Heliohost, I created my account a few weeks ago. I created my first website, based on latest wordpress 3.4.2, without any additional plugins. I added just a few test themes, added some notes, and I didn't published the website's address nowhere yet. Yesterday (22nd of Nov, at 19:26 to be precise), my main index.php was deleted and replaced by index.html, containing some turkish video on YT, and words "Rea_pErz Was Here". Also the hacker added wordpress theme "This Is Rea_pErz's Shell", written in PHP (of course, I downloaded the files and deleted from the account immediately after). Now, I'm starting to reinstall wordpress and database, change passwords, check all my computers against trojans and viruses, etc. I found, that there was such case on heliohost before - see http://www.helionet.org/index/topic/12493-wordpress-blog-hacked-by-rea-perz/ I have several thoughts on that: - I know that website stats are disabled, but can I access some apache logs? Perhaps I could find out, how someone managed to hack my website? - My password was of medium strength, but it wasn't dictionary word. I guess, that hacker managed to enter the site by some SQL Injection rather, than by password guessing. - how can I protect myself against such attacks, apart from not using plugins in wp, having strong passwords and making backups? - I wonder, how the attacker got address of my website - it was parked domain, made from SeveralConcatenatedPolishWords.pl - there is very small chance someone just guessed the name. - I tried to use user_logs ftp account, to see if I can access some logs, but server dropped the connection with message "home directory not found". I also see, that /var on stevie is 99% full. - I know I have unpaid account, but can I make support request out of this? Such cases can influent more people than me - the hacks could be because of my misconfiguration, but also because of some features of heliohost. I'm not blaming anyone, just I am thinking what do do next.

Hi, I wanted to reset password of my stevie account. I tried, but I've didn't received a email about it. Can someone help me? Username: ermando Server: Stevie Website: 3dsfun.heliohost.org Best regards, MarioErmando~

domain: soundclouder.net server: Johnny account name: esjonne I don't get that confirmation code to my email. Help

Hello, I had lost my password and made a passwordreset on te server cpanel. I get the mail to reset my password but i never get the change to make a new password. Username webxtree server: Johnny can you please look in to it ?? Thanks

Hi, I not remember my password to access to cpanel, I click in reset password and I received one email but the code of reset not found and not send other email for reset. What do I make?

Hey guys. Rather new here and looking to get my blog rolling. I really like this host and everything you guys are doing. I'm trying to setup my email with Thunderbird. I keep getting this lovely little error: "Sending of password did not succeed. Mail server mail.threefatasses.info responded: Login failed." I have searched the forums for similar issues but nothing I have found has helped. Here is what I have done. In Cpanel, I created a new email account: enlightenedshadow@threefatasses.info with my password. All went well. Then I went to Thunderbird and started to create my account there. I entered my email/password and it found all the servers just fine. But I get that error listed above and can go no further. If anyone knows why this is happening or knows of a Rookie mistake I am making, please let me know! Thanks in advanced.

I have seem to forgotten my database password isnt there a way to get it back or change it without knowing it please i dont want to delete it and start a new one If an admin or a mod can reset it for me that would be great

i have recently registered for a new account, completed the configuration of my domain name DNS settings and my account setup completed today but i cant access my cpanel with the userneme and password that i have chosen. even the password rest setting dosent work and i didnt receive any emails (i have checked the spams). can you reset my password for me ?