Showing results for tags 'DNS entry already exists'.

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[Solved] Error During Installation Dns Entry Already Exists ~ I Deleted That Account 3 Days Ago

pstvx posted a topic in Customer Service

To whom it concerns, I am trying to sign up for a new account using a subdomain from an account that I deleted 3 days ago : paradigm-synergy.heliohost.org. I attempted to sign up for a new account , and the initial sign up worked , but I got an e-mail indicating that there is a problem. I am in a "Catch 22" , because I already deleted that account. Please for me.Best regards.
- June 3, 2014
- 5 replies
- - error
  - account installation
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    Tagged with:
    
    error
    
    account installation
    
    DNS entry already exists
    
    signup
    
    DNS
    
    deleted account
[Solved] Dns Entry Already Exists

hypocore posted a topic in Customer Service

Hi, I keep trying to sign up and I have been signed up before under this same address: www.jamesnb.com Now I keep getting this error message. Dear jamesnb, Your hosting account at HelioHost has encountered an error during installation. The error is: Sorry, a DNS entry for jamesnb.com already exists, please delete it first (from all servers in the DNS cluster). Please visit http://www.heliohost.org/scripts/signup.php and try to signup again. I did purchase the domain through a different provider this time, but they say the problem is not on their end. I'm not sure how to go about fixing this.

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