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  1. Username: kikiEmail Adress: christianvelazquezalvarez@gmail.comHosting: christian.heliohost.org / Domain name: christianenremoto.tkServer: Tommy Hello! Is it possible to activate my account? Suddenly, you have blocked it. I use it for exposure and testing. And I intend to delete the internal scripts that can overload the web (and the hosting). I have donated before and I just want to regain access and service. Thank you. Merry Xmas, crew!
  2. I tried to connect using FileZilla to my web server with correct credentials, it shows as 'logged in' but directory listing is not successful. It worked few weeks ago. Now this error is receiving for few days. I thought it's some server error. But the problem still there. I've attached a screenshot of the window. Please provide me a fast solution. Thank you.
  3. I'm new at this website and I created an user but when I tried to use the given data to login it was false and I kept trying different things and then I got blocked??? I need help to get unblocked and I#d like to know how to login into an user.
  4. I can't access the files directory, that is, the cpanel. This message shows in Google Chrome: And when I try access via FTP, this message shows in Dreamweaver: I wonder if this is the definite end of Ricky server....
  5. Hello, I'd like you to unblock my IP, I've attempted several times really to connect to your server via SFTP. I believe I've used either a wrong password or a wrong Server Name. After many unsuccessful connection attempts, this happened. This is my username: roguitar and my server is Ricky. My email is rogeriobsoares5@gmail.com. My IP Address is 177.13.248.115 If you need further details, just ask me. Thank you very much. Yours sincerely, Rogerio
  6. Hello, continues to experience problems when using FTP from the ricky server in FileZilla, showing the following error message: Error: Received unexpected end-of-file from SFTP serverError: Could not connect to the server Uninstall the client, reinstall it and persist, try another client and the same error message, port 1312 was allowed from the antivirus in firewall mode, and nothing. Also by normal ftp the same error continues The problem lies from the server. Any help or solution? Thank you
  7. Hello I have problems of access via sftp with port 1312 ricky server.Also problems with BD MySQL remote with my account. Any help. Thank you
  8. Hi admins, my IP adress got blocked due to SFTP Logins: 31.16.251.234 Could you please unblock it? Thanks!
  9. Why can not I access the domain hosted by ricky via FTP? the message says "Error retrieving the directory listing" Any solution?
  10. cant seem to login to ftp server via filezilla
  11. greetings. I'm having a hard time connecting by FTP. In every attempt I get the following message: FTP connection error - Host not found Can not establish connection -> ftp.brazilcondosboutique.com:1342 @ Wed Dec 13 14:22:57 2017 (10038-11001) Connection Failed Resolving ftp.brazilcondosboutique.com ... Can not establish connection -> ftp.brazilcondosboutique.com:21 @ Wed Dec 13 14:29:01 2017 (11001-100) This host is not known. I accept suggestions. Regards
  12. Hello, I have recently switched from Hostinger to Helio. I changed the name servers but it seems like FTP is still on hostingers side. I tried to many times and now I am blocked. How can fully switch towards Helio? All these: https://i.imgur.com/IEus4UU.png servers are still pointing to Hostinger in CloudFlare.
  13. Hi, I have some problems... I can't access to CPanel with any device (it says "Your IP Adress has been changed. Retry the login") FTP doesn't create folders. I connect through Filezilla but I can't create folders (probably because I exceeded the maximum disk allowed) [solved deleting some softacoulous backup] FTP Permissions seems that doesn't work... (I think it is related to the second problem) [solved deleting some softacoulous backup]Thanks
  14. Cannot connect ftp server cannot get the index folder
  15. Hello, I'm trying to connect to FTP using Filezilla client and I'm having great issues with succeeding. Im using settings that are displayed in cPanel -> FTP Accounts under "Special Accounts". I click "Configure Client" and it displays: FTP Username: dargmax FTP server: ftp.dargusmaximus.heliohost.org FTP & explicit FTPS port: 21 I tried doing so using the configuration files provided in cPanel In FileZilla connection freezes at "19:33:38 Status: Retrieving directory listing...", log is below: 19:34:52 Status: Resolving address of ftp.dargusmaximus.heliohost.org 19:34:52 Status: Connecting to 64.62.211.131:21... 19:34:52 Status: Connection established, waiting for welcome message... 19:34:53 Response: 220---------- Welcome to Pure-FTPd [privsep] [TLS] ---------- 19:34:53 Response: 220-You are user number 3 of 50 allowed. 19:34:53 Response: 220-Local time is now 10:35. Server port: 21. 19:34:53 Response: 220-This is a private system - No anonymous login 19:34:53 Response: 220-IPv6 connections are also welcome on this server. 19:34:53 Response: 220 You will be disconnected after 15 minutes of inactivity. 19:34:53 Command: AUTH TLS 19:34:53 Response: 234 AUTH TLS OK. 19:34:53 Status: Initializing TLS... 19:34:53 Status: Verifying certificate... 19:34:53 Status: TLS connection established. 19:34:53 Command: USER dargmax 19:34:53 Response: 331 User dargmax OK. Password required 19:34:53 Command: PASS ***************** 19:34:54 Response: 230 OK. Current restricted directory is / 19:34:54 Command: OPTS UTF8 ON 19:34:54 Response: 200 OK, UTF-8 enabled 19:34:54 Command: PBSZ 0 19:34:54 Response: 200 PBSZ=0 19:34:54 Command: PROT P 19:34:54 Response: 200 Data protection level set to "private" 19:34:54 Status: Logged in 19:34:54 Status: Retrieving directory listing... 19:34:54 Command: PWD 19:34:55 Response: 257 "/" is your current location 19:34:55 Command: TYPE I 19:34:55 Response: 200 TYPE is now 8-bit binary 19:34:55 Command: PASV 19:34:55 Response: 227 Entering Passive Mode (64,62,211,131,202,122) 19:34:55 Command: MLSD 19:35:15 Error: Connection timed out after 20 seconds of inactivity 19:35:15 Error: Failed to retrieve directory listing 19:35:15 Status: Disconnected from server
  16. When I upload files/folders to my user dir, I'm getting odd permissions(775, 664) and sometimes even none(for some folders) and I must change them manually... As far as I can say, this should be done on the server side config somehow. Could anyone assist me with this, please?
  17. Hi all, I want to access the FTP via software on windows, but I do not know the default password cPanel of johnny.heliohost.org. How do I solve this? Thank you.
  18. I've tried to connect with various ways to my FTP, but without any luck. As currently, I tried to use your FTP configuration file and follow the instructions, but here's what I'm getting in the console of FileZilla: Status: Resolving address of ftp.letitbe.heliohost.org Status: Connecting to 64.62.211.131:21... Status: Connection established, waiting for welcome message... Status: Initializing TLS... Status: Verifying certificate... Status: TLS connection established. Status: Connected Status: Retrieving directory listing... Command: PWD Response: 257 "/" is your current location Command: TYPE I Response: 200 TYPE is now 8-bit binary Command: PASV Response: 227 Entering Passive Mode (64,62,211,131,211,243) Command: MLSD Error: Connection timed out after 20 seconds of inactivity Error: Failed to retrieve directory listing Status: Disconnected from server Status: Resolving address of ftp.letitbe.heliohost.org Status: Connecting to 64.62.211.131:21... Status: Connection established, waiting for welcome message... Status: Initializing TLS... Status: Verifying certificate... Status: TLS connection established. Status: Connected Status: Retrieving directory listing... Command: PWD Response: 257 "/" is your current location Command: TYPE I Response: 200 TYPE is now 8-bit binary Command: PASV Response: 227 Entering Passive Mode (64,62,211,131,229,237) Command: MLSD Error: Connection timed out after 20 seconds of inactivity Error: Failed to retrieve directory listing Am I missing here something? Ok, so I dived into the setting a little bit and tried the insecure connection with plain FTP and it worked. But, however, I'm still not getting it why am I not able to connect with FTP over TLS if available (or even SSH, perhaps)
  19. Hy guys, I have been using Heliohost for last 3 years and though over two weeks of stevie's downtime caught me by surprise, frustration just like any any other heliohost user but I can only imagine the problems admins must be facing repeatedly failing to get stevie up and I support them in such situation . BTW, Can you move my Stevie account (including the files) onto a new Tommy account ? Although, I must add, one such incident has potential to create a dent in reputation built over years. 2. Any chances of ftp being up anytime soon? thanks guj
  20. I am trying to ftp into my site to update it, but I received this error about half way through and am now unable to work on my site. I tried going into ftp session management, but there are no connections.
  21. Hi, I was creating a new FTP account on cPanel, and I pointed the directory to `/home/treyzani/.`, at which point the entire system locked me out. I could not log into my main account, treyzani, via FTP *or* in cPanel. I assuming that pointing it to the "." directory is causing the problem, but how can I fix it if I can't access cPanel at all?
  22. Because whenever I try to connect with my Special FTP Account or with my added FTP account, here's what I'm seeing: Status: Resolving address of ftp.username.heliohost.org Status: Connecting to xxx.xxx.xxx.xxx:21... Status: Connection established, waiting for welcome message... Response: 220---------- Welcome to Pure-FTPd [privsep] [TLS] ---------- Response: 220-You are user number x of 30 allowed. Response: 220-Local time is now 20:23. Server port: 21. Response: 220-This is a private system - No anonymous login Response: 220-IPv6 connections are also welcome on this server. Response: 220 You will be disconnected after 2 minutes of inactivity. Command: AUTH TLS Response: 234 AUTH TLS OK. Status: Initializing TLS... Error: Connection timed out after 20 seconds of inactivity Error: Could not connect to server But when I try to connect to ftp://ftp.username.heliohost.org with my browser, I can logged in.. I'm using FileZilla 3.14.0, can you guess what's the problem? Thanks!
  23. Hello, I have an addon domain 'example.com', and when I created it some time ago, I created a user 'example@olego.com' and granted this user FTP access to directory public_html/example.com. I'd like to know how I can change example's FTP password. Under Addon Domains page, I can only remove the domain. Under FTP Accounts page, I see "No accounts found." Is there another section that allows me to change example's password? Thanks!
  24. I just joined the forum and am waiting for the next Heliohost account signup period, so I thought I'd ask something I've been wondering about the service. I know public FTP sites are pretty old hat these days, but there doesn't appear to be anything stated in the Wiki or Terms of Service about whether they are allowed. Perhaps the anwser would be obvious once I got my site registered, but even if it is I'd still be interested to know why. As it is I'd be interested in running a small public FTP site, but I'll still be signing up if it isn't possible.
  25. Please Help me. I created an FTP account and imported the XML document to FileZila, but get a "Critical Error" Domain: zoraw.ar.com Server: Stevie Status: Resolving address of ftp.zoraw.ar.com Status: Connecting to 216.218.192.170:21... Status: Connection established, waiting for welcome message... Response: 220---------- Welcome to Pure-FTPd [privsep] [TLS] ---------- Response: 220-You are user number 6 of 30 allowed. Response: 220-Local time is now 11:04. Server port: 21. Response: 220-This is a private system - No anonymous login Response: 220-IPv6 connections are also welcome on this server. Response: 220 You will be disconnected after 2 minutes of inactivity. Command: USER anonymous Response: 331 User anonymous OK. Password required Command: PASS ************** Response: 530 Login authentication failed Error: Critical error Error: Could not connect to server
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