karen.n Posted October 20, 2011 Share Posted October 20, 2011 Username: vkszeto Server: Stevie Domain: scp-hk.com Link to comment Share on other sites More sharing options...
Tjoene Posted October 20, 2011 Share Posted October 20, 2011 This forum is only for incorrectly queued accounts. Since you just created your account recently, it is still beeing created and therefor still in a correct queued status. You can check the status of your account using this tool. Link to comment Share on other sites More sharing options...
karen.n Posted October 20, 2011 Author Share Posted October 20, 2011 My account had been created for few months and the website works without any problem before. I am able to log into cPanel before but now it cannot be success and saying the username could not find in the database. What should I do or where I can post my question? Thanks This forum is only for incorrectly queued accounts. Since you just created your account recently, it is still beeing created and therefor still in a correct queued status. You can check the status of your account using this tool. Link to comment Share on other sites More sharing options...
Wizard Posted October 20, 2011 Share Posted October 20, 2011 When was the last time you logged into cPanel successfully and when did you start trying to login again? Link to comment Share on other sites More sharing options...
Krydos Posted October 21, 2011 Share Posted October 21, 2011 When you try to open scp-hk.com it shows queued because your account no longer exists. Most likely it was deleted due to inactivity. If you don't log in to your cPanel account at least once every 30 days your account gets marked inactive and you get a warning email. If you still fail to log in for another 7 days your account is deleted to make room for active users. Feel free to create a new account and restore your website from any backups you may have of it. We keep no backups of any users data once their account has been deleted. Link to comment Share on other sites More sharing options...
Krydos Posted October 24, 2011 Share Posted October 24, 2011 It looks like you recreated and restored your account and everything is working now. Closing. Link to comment Share on other sites More sharing options...
Krydos Posted October 24, 2011 Share Posted October 24, 2011 Glad your problem got solved! Please spare a few minutes to take our brief survey:http://feedback.heliohost.org/Your participation in this survey is greatly appreciated. Link to comment Share on other sites More sharing options...
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