[Solved] New Account

[gaucho]

Hi,

 

I created a new account on johnny a few days ago and received an email of confirmation.

 

Extract from email:

 

 

From: "no-reply@heliohost.org" <no-reply@heliohost.org>

Sent: Friday, 13 July 2012, 0:26

Subject: Hosting Account Installed!

 

 

Your hosting account at HelioHost has been added to the creation queue. Here is your account information:

Username: phantom (note: case sensitive!)

Domain: phantomtest.co.cc

Control Panel URL: http://phantomtest.co.cc/cpanel

 

 

My username no longer appears in the creation queue, but I am still not able to log into cpanel. I have tried to follow the instructions to reset my password, but even with the new password provided I still get an error message stating login invalid.

 

Please could you tell me if I have done something wrong during setup? Or is this something you are able to fix. Thanks.

 

G

[Byron]

I've reset your password and emailed it you your yahoo account.

[gaucho]

I have received the email with the reset password (thank you) however, when I try to enter the username "phantom" with this new password (ensuring all characters lower case and correct), I still get an invalid login message.

Do I need to wait for a certain period of time before this password works? Thanks.

[Byron]

I just tried and it worked fine. Try the login url below:

 

http://johnny.heliohost.org:2082/frontend/x3/index.phpcp

 

If it still doesn't work, clear your cache and try again.

[gaucho]

After following the advice of another post on here, it would seem that resetting my router and trying again seems to work. Thanks.