phantom666 Posted September 3, 2012 Share Posted September 3, 2012 username: phantomdomain: phantomtest@co.ccserver: johnny Hi, When I attempted to access my site this morning I was presented with a page stating that my account had been suspended as I had failed to log into Cpanel in the last 30 days. So, I then proceeded to follow instructions to renew my account. However, when I attempted to log into Cpanel I got an error message stating invalid details. I then decided to do a password reset, and when I checked my external email account there was an email from heliohost with password reset instructions. However, when I attempted to complete the password reset by copying the confirmation code received in the email, or following one of the links, nothing seemed to happen. I then attempted to carry out another password reset and the scenario was repeated. But now if I attempt to carry out a password reset, I do not even receive an email with any instructions. Please could someone help me regain access to my account again? Thanks in advance. phantom Link to comment Share on other sites More sharing options...
Ice IT Support Posted September 3, 2012 Share Posted September 3, 2012 Your last login is marked as today. Are you able to access cPanel now? Link to comment Share on other sites More sharing options...
phantom666 Posted September 3, 2012 Author Share Posted September 3, 2012 I am no longer able to log into Cpanel with my usual username and password.And, as detailed in my original post, I am unable to reset my password. Can you assist please? Thanks in advance. phantom Link to comment Share on other sites More sharing options...
phantom666 Posted September 3, 2012 Author Share Posted September 3, 2012 A big thank you to all those who have assisted as I am now able to log into my account using my original password. This issue has now been resolved. Link to comment Share on other sites More sharing options...
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