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[Solved] Suspended: Mcompton


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a. your HelioHost username: mcompton

b. the server your account is on: stevie

c. your HelioHost main domain: kuribosshoes.com

 

I cannot log into cPanel, nor access my site. I'm pretty sure I've been logging in at least once a month, but I guess I could be wrong. Was it something else? Spam/malware? The site doesn't generate much traffic.

 

Thanks!

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Malware was detected on your account. Your account was suspended for security. I have unsuspended your account and you have 24 hours from the time of this post to remove all malicious files. The report was as follows:

 

Malware. 2 file(s). PHP.Hide FOUND
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The server was down a couple hours after your unsuspension and again some time after that, you still have 4 minutes out of the 24 hrs, not sure if you'll get extra time since the server issues basically ate most of it.

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This still hasn't been been taken care of. Yes, you can have more than 24 hours to fix it though since the server was offline for some time. Here's a hint:

/home1/mcompton/public_html/wp-content/themes/typebased/cache/external_068838bae2735bfd11e6c2d80c5cfedc.php
/home1/mcompton/public_html/wp-content/themes/typebased/cache/external_bc9cde94cc2cfbcbda476399d2980266.php

Please get that cleaned up soon.

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