knut Posted February 25, 2013 Share Posted February 25, 2013 Hello, I want to reset the cPanel password. So, I click on "Reset the password" and an confirmation code is emailed.After having inputed the confirmation code and validated, a new request "enter the confirmation code" is displayed. Once, entering the confirmation, validate and a new request "enter the confirmation code" is displayed. And so on. Never ending.Therefore, I cannot reset my password. What happens ? Link to comment Share on other sites More sharing options...
Krydos Posted February 25, 2013 Share Posted February 25, 2013 Please post the following information:Your cPanel username Your main domain The server that you are on Link to comment Share on other sites More sharing options...
knut Posted February 25, 2013 Author Share Posted February 25, 2013 I'm sorry... Here they are cPanel username: promethemain domain: promethee.orgserver: johnny Link to comment Share on other sites More sharing options...
Krydos Posted February 25, 2013 Share Posted February 25, 2013 It looks like your account was suspended for inactivity. To prevent your account from being flagged as inactive please remember to log in http://heliohost.org/ at least once every 30 days. While an account is suspended you cannot log in, nor can you reset your password. I have already reactivated your account for you, but here is the link http://www.heliohost.org/home/support/scripts/renew where you can reactivate your own account if you forget to log in often enough. Now that your account is no longer suspended you should be able to log in using the original password that your account used before it was inactive. If you can't remember that password, or still cannot log in try using the "reset password" link located at http://johnny.heliohost.org:2082/ It should work now since your account is no longer inactive. If that doesn't work either let us know and we can reset your password manually. While I was looking at your account I also noticed that your domain is not currently hosted with us http://byrondallas.heliohost.org/php/tools/dns_records.php?domain=promethee.org&rec=NS If you wish to host that domain on our servers the easiest way is to log into your registrars website and set your nameservers to ns1.heliohost.org and ns2.heliohost.org Link to comment Share on other sites More sharing options...
knut Posted February 26, 2013 Author Share Posted February 26, 2013 Thanks a lot. It works ! Link to comment Share on other sites More sharing options...
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