isitpossible Posted June 13, 2013 Share Posted June 13, 2013 Issues: I have a account on stevie host and as per the requirements, I made sure to login into cpanel atleast once a month to keep my account active. But even after that, I received an email stating my account is inactive and need to login once a month into cpanel to keep it active and indeed the account was suspended. I did click on the link to re-activate the account and as of now it is working fine. site: http://mymembers.heliohost.org/401K (live site used by users) Just wondering why did this happen? Link to comment Share on other sites More sharing options...
craigis Posted June 13, 2013 Share Posted June 13, 2013 How are you logging into cPanel? It is recommended that you use the form at the bottom (center) of HelioHost.org Link to comment Share on other sites More sharing options...
isitpossible Posted June 13, 2013 Author Share Posted June 13, 2013 Oh! I used below url: http://stevie.heliohost.org:2082/frontend/x3/index.html Should we not use it? Link to comment Share on other sites More sharing options...
Ice IT Support Posted June 13, 2013 Share Posted June 13, 2013 No, you shouldn't use that one. That link won't update our database. http://stevie.heliohost.org:2082/frontend/x3/index.phpcp will. Link to comment Share on other sites More sharing options...
isitpossible Posted June 14, 2013 Author Share Posted June 14, 2013 Thanks, will do going fwd. Link to comment Share on other sites More sharing options...
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