hypocore Posted July 20, 2013 Share Posted July 20, 2013 Hi, I keep trying to sign up and I have been signed up before under this same address: www.jamesnb.comNow I keep getting this error message.Dear jamesnb, Your hosting account at HelioHost has encountered an error during installation. The error is: Sorry, a DNS entry for jamesnb.com already exists, please delete it first (from all servers in the DNS cluster). Please visit http://www.heliohost.org/scripts/signup.php and try to signup again.I did purchase the domain through a different provider this time, but they say the problem is not on their end.I'm not sure how to go about fixing this. Link to comment Share on other sites More sharing options...
Ice IT Support Posted July 20, 2013 Share Posted July 20, 2013 An admin must delete those entries for you. Link to comment Share on other sites More sharing options...
Krydos Posted July 20, 2013 Share Posted July 20, 2013 Try recreating your account now. Remnants of jamesnb.com have been found on the system and removed. Let us know if you're having any other issues creating your account. Link to comment Share on other sites More sharing options...
Recommended Posts