algby Posted October 28, 2013 Share Posted October 28, 2013 I updated CNAME for webmail/smtp/pop3 & imap in heliohost cPanel with the details I have from my domain registrar,also I have enabled catchall email option in my domain registrar cpanel..however I can send emails out from my domain's inbox the problem is it doesn't receive mails & the emails are bounced back when I send from gmail. How can I troubleshoot this error.. please help me with this. http://webmail.algby.com This is the the bounced response I get back: when I send an email to my domain Delivery to the following recipient failed permanently:simon@algby.com Technical details of permanent failure:Google tried to deliver your message, but it was rejected by the server for the recipient domain algby.com by algby.com. [216.218.192.170]. The error that the other server returned was:550 No Such User Here Quote Link to comment Share on other sites More sharing options...
kyoushuu Posted October 28, 2013 Share Posted October 28, 2013 How did you setup your MX records? I checked your MX records but they are quite different from websites that I administer. They have extra entries in there: Your website: http://byrondallas.heliohost.org/php/tools/dns_records.php?domain=algby.com&rec=MXMine: http://byrondallas.heliohost.org/php/tools/dns_records.php?domain=kyoushuu.tk&rec=MX (Yes, I don't know much about emails, just trying to help ) Also, did you properly added the e-mail account (in Email Accounts area) and set the default address (in Default Address area) in HelioHost's cPanel? (They are in the Mail section). 1 Quote Link to comment Share on other sites More sharing options...
algby Posted October 28, 2013 Author Share Posted October 28, 2013 Hey.. thanks for your inputs, I got it fixed.. I appended my domain registrar's NS in my domain registrar cPanel..& now I can receive mails in my inbox. Quote Link to comment Share on other sites More sharing options...
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