[Solved] Ftp (Filezilla)

[mazix]

I created a secondary Ftp account - other than the default Ftp account that uses the Cpanel login parameters.

 

Clicking the Configure FTP Client link for that Ftp account in the Cpanel FTP Accounts page gives :

Manual Settings
FTP Username: user1@myaccount.heliohost.org
FTP Server: ftp.myaccount.heliohost.org
FTP Server Port: 21
SFTP Server Port: 1312

 

Therefore, I configure the Filezilla connection as :

Host: ftp.myaccount.heliohost.org
Port: 1312
Protocol: SFTP
User: user1@myaccount.heliohost.org
Password:_correct_password_for_user1_

 

Then, launching that Filezilla connection shows this in the transaction log :

Status:	Connecting to ftp.myaccount.heliohost.org:1312...
Response:	fzSftp started
Command:	open "user1@myaccount.heliohost.org@ftp.myaccount.heliohost.org" 1312
Command:	Pass: *******
Error:	Authentication failed.
Error:	Critical error
Error:	Could not connect to server

 

It appears that Filezilla appends the host field to the username field.

 

So, I tried a slight modification of the Filezilla connection config :

Host: ftp.myaccount.heliohost.org
Port: 1312
Protocol: SFTP
User: user1
Password:_correct_password_for_user1_

 

But that still results in :

Status:	Connecting to ftp.myaccount.heliohost.org:1312...
Response:	fzSftp started
Command:	open "user1@ftp.myaccount.heliohost.org" 1312
Command:	Pass: *******
Error:	Authentication failed.
Error:	Critical error
Error:	Could not connect to server

 

I've tried other variations of Filezilla connection configuration for host and user to no avail.

 

What's the trick / secret for using an alternate Ftp account with heliohost.org ?

 

BTW : Filezilla SFTP with the default account settings does work Ok using this connection configuration :

Host: myaccount.heliohost.org	(or ftp.myaccount.heliohost.org)
Port: 1312
Protocol: SFTP
User: myaccount
Password:_correct_password_for_myaccount_

[Ice IT Support]

I did some testing myself and got the same results.

[Ice IT Support]

Please post the following information:

• Your cPanel username
  
• Your main domain
  
• The server that you are on
  

[Ice IT Support]

This support request is being escalated to our root admin.

[Byron]

I leave the port blank with plain ftp and login fine using Filezilla with either the primary or secondary accounts.

 

 

[vkudak]

I use host

ftp.johnny.heliohost.org

and blank port

[mazix]

Please post the following information:

• Your cPanel username
• Your main domain
• The server that you are on

 

Your cPanel username : totino

Your main domain : totino.heliohost.org

The server that you are on : stevie

 

[Byron]

Does it work okay using just plain ftp?

[mazix]

> Does it work okay using just plain ftp?

Only if Filezilla is specifically configured.

 

Filezilla configured as :

Host: ftp.myaccount.heliohost.org
Port: 
Protocol: FTP
User: user1
Password:_correct_password_for_user1_

Doesn't work.

 

Status:    Resolving address of myaccount.heliohost.org
Status:    Connecting to 216.218.192.170:21...
Status:    Connection established, waiting for welcome message...
Response:    220---------- Welcome to Pure-FTPd [privsep] [TLS] ----------
Response:    220-You are user number 7 of 30 allowed.
Response:    220-Local time is now 13:06. Server port: 21.
Response:    220-This is a private system - No anonymous login
Response:    220-IPv6 connections are also welcome on this server.
Response:    220 You will be disconnected after 2 minutes of inactivity.
Command:    USER user1
Response:    331 User user1 OK. Password required
Command:    PASS *******
Response:    530 Login authentication failed
Error:    Critical error
Error:    Could not connect to server

 

 

Apparently, in Ftp mode Filezilla doesn't append the host field to the user field to obtain the final USER command.

 

If configured this way :

Host: ftp.myaccount.heliohost.org
Port: 
Protocol: FTP
User: user1@myaccount.heliohost.org
Password:_correct_password_for_user1_

 

does work :

Status:    Resolving address of myaccount.heliohost.org
Status:    Connecting to 216.218.192.170:21...
Status:    Connection established, waiting for welcome message...
Response:    220---------- Welcome to Pure-FTPd [privsep] [TLS] ----------
Response:    220-You are user number 13 of 30 allowed.
Response:    220-Local time is now 13:22. Server port: 21.
Response:    220-This is a private system - No anonymous login
Response:    220-IPv6 connections are also welcome on this server.
Response:    220 You will be disconnected after 2 minutes of inactivity.
Command:    USER user1@myaccount.heliohost.org
Response:    331 User user1@myaccount.heliohost.org OK. Password required
Command:    PASS *******
Response:    230 OK. Current restricted directory is /
Command:    SYST
Response:    215 UNIX Type: L8
Command:    FEAT
Response:    211-Extensions supported:
Response:     EPRT
Response:     IDLE
Response:     MDTM
Response:     SIZE
Response:     REST STREAM
Response:     MLST type*;size*;sizd*;modify*;UNIX.mode*;UNIX.uid*;UNIX.gid*;unique*;
Response:     MLSD
Response:     AUTH TLS
Response:     PBSZ
Response:     PROT
Response:     ESTA
Response:     PASV
Response:     EPSV
Response:     SPSV
Response:     ESTP
Response:    211 End.
Status:    Server does not support non-ASCII characters.
Status:    Connected
Status:    Retrieving directory listing...
Command:    PWD
Response:    257 "/" is your current location
Command:    TYPE I
Response:    200 TYPE is now 8-bit binary
Command:    PASV
Response:    227 Entering Passive Mode (216,218,192,170,116,232)
Command:    MLSD
Response:    150 Accepted data connection
Response:    226-Options: -a -l
Response:    226 12 matches total
Status:    Directory listing successful

[wolstech]

That second way is the correct way to configure Filezilla for plain FTP. As you discovered, the username must be user@myaccount.heliohost.org, not just user.

 

Also, many if not most clients don't append the host automatically, as many servers require that you leave the hostname out.