volt Posted February 9, 2014 Share Posted February 9, 2014 Greetings! I am having a problem and I am not sure whether it means my account was deleted or not (username: volt; domain: scripthall.com).Upon trying to enter my username and password I encounter the following error message: We're sorry, but we could not find that username in the database.I have also tried to use the reactivation script but a similar message is displayed: We're sorry, but we either could not find that account in the database, or it is not listed as inactive. Please contact an administrator if you feel this message is in error. I haven't used your services for about 4-5 months and today I decided to upload a fresh wordpress install on the server and I was able to do so (not sure what server, maybe jhonny - f4.host-ed.me). However, I can not access cPanel. Quote Link to comment Share on other sites More sharing options...
wolstech Posted February 9, 2014 Share Posted February 9, 2014 There's no account named volt in the system. Since you say you haven't used it in 4 or 5 months, odds are it was deleted due to inactivity. Also, f4.host-ed.me is not run by Heliohost. If your issues are with that domain, they need to be brought up with host-ed.me. Quote Link to comment Share on other sites More sharing options...
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