jhorv Posted August 13, 2014 Share Posted August 13, 2014 Hi, I believe my account was incorrectly suspended. I usually received an e-mail notice when I had failed to login after 30 days; recently I tried to login at a time when I was certain that I was well within this 30 day limit, but I received a login error. This was true for both my HelioHost username and the username I had created for my domain. I noticed that the johnny server was down at around the same time so I waited in case there was a problem with this. Also I thought that after the 30 days had passed since my last login I would receive an e-mail and then I would be able to reset any settings if necessary. Unfortunately, since then my 30 days had definitely passed and I had not received an e-mail notifying me that I hadn't logged in. My HelioHost username is jhorv on the johnny server with a domain regisetred as horvath.heliohost.org. Thanks in advance for any assistance you can provide. Respectfully yours,John Link to comment Share on other sites More sharing options...
Tjoene Posted August 13, 2014 Share Posted August 13, 2014 Your account was suspended for inactivity, because you haven't logged into your account in the last 30 days. To reactivate your account, please visit http://www.heliohost.org/home/support/scripts/renew. To prevent this from happening in the future please remember to visit http://heliohost.org/ to log into your account at least once every 30 days. If you are still seeing the Account Suspended page after renewing your account, please clear your cache. Link to comment Share on other sites More sharing options...
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