champa Posted April 25, 2015 Share Posted April 25, 2015 Hi, My heliohost username is champa.My account was on Stevie.My heliohost domain was http://champakulampalli.heliohost.org/ Due to some issues, I didnt login to my accounts for a long time. Then my account got suspended. And I cannot renew my account too. When I try to renew with my username, I get the below error: We're sorry, but we either could not find that account in the database, or it is not listed as inactive. Please contact an administrator if you feel this message is in error. Can you please help my get back my site? In case if it is not possible, can I at least get my contents? Any help will be greatly appreciated. Thanks,Benny Link to comment Share on other sites More sharing options...
Tjoene Posted April 25, 2015 Share Posted April 25, 2015 This account has been suspended for violation of our one account per user policy which is clearly stated during the creation process of each and every account on Heliohost. A common misconception is that you need a separate account for each website that you want to host, but since Heliohost differs from most free hosts and even most paid hosting by offering unlimited addon domains, unlimited parked domains, and unlimited sub domains one can easily and conveniently host as many separate websites as they wish all from your one free hosting account. If multiple accounts were created to get around our disk space limit we strongly suggest using a free service such as dropbox to host your large images, videos, and downloads while continuing to host your website with us if you wish. If you understand that each user is only allowed to have one active account please let us know which account you would like to use and it can be unsuspended for you. Also let us know if you need backups of any of the data on the other accounts, and if there are any domains on the suspended accounts that you would like to host on your main account because we will need to remove them from the suspended account before you will be able to host them on your unsuspended account. For example: user1: unsuspend user2: backup user3: backup, idontreadrules.com user4: thoughticouldgetawaywithit.org Link to comment Share on other sites More sharing options...
champa Posted April 29, 2015 Author Share Posted April 29, 2015 Hi, I understand a user is allowed only one account. Now, I'll keep both contents under the same account. So, can you please unsuspend one account and give me the backup for the other. As below: bennyv: unsuspendchampa: backup Thanks,Benny Link to comment Share on other sites More sharing options...
yashrs Posted April 29, 2015 Share Posted April 29, 2015 Account champa has been unsuspended. Once you have taken the backup, reply and we would unsuspend the other account and suspend this account. 1 Link to comment Share on other sites More sharing options...
champa Posted April 30, 2015 Author Share Posted April 30, 2015 Hi, I have taken a backup of the champa account. Can you please unsuspend the id bennyv ? Thanks,Benny Link to comment Share on other sites More sharing options...
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