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[Solved] Addon Domain Error

addon domain error dns nameserv

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#1 Seslak

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Posted 27 June 2016 - 04:38 PM

Hello, I have a problem with domain addon. I've set up nameserver correctly as always. After cPanel finished processing domain addon it has never actually listed my new domain in the list of addon domains. public_html folder has been created successfully. When I try to repeat the process it says:

 

A DNS entry for the domain “xxxxxx.xxxxxx.heliohost.org” already exists.
 

xxxxxx's are the domain name and username on heliohost. Stats on cPanel left side show 2 addon domains, although there should be three.

 

Thank you.

Best regards.



#2 Byron

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Posted 27 June 2016 - 07:21 PM

If you'll tell me the domain name, I'll delete the dns entries and you can try again.



#3 Seslak

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Posted 28 June 2016 - 06:48 PM

Sure, it's enkidu.org. Thanks.



#4 Byron

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Posted 29 June 2016 - 12:56 PM

I'm not seeing that dns zone on either server. Try creating the addon domain again.



#5 Seslak

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Posted 29 June 2016 - 05:48 PM

Already did. I told you in a first post. You are having two identical problems as I can see from other user on Customer Service. Everything is identical. Problem is on steavie.



#6 Byron

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Posted 29 June 2016 - 06:15 PM

This support request is being escalated to our root admin.

#7 Krydos

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Posted 29 June 2016 - 06:33 PM

The addon domain http://enkidu.org/ has been added to your account. The webroot is located at /public_html/enkidu.org Let us know if there is anything else you need help with.

#8 Seslak

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Posted 29 June 2016 - 10:13 PM

That would be all. Thank you very much! Best service, as always.







Also tagged with one or more of these keywords: addon, domain, error, dns, nameserv

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