tagomago Posted July 31, 2016 Share Posted July 31, 2016 Hi, I have a couple of email accounts with HelioHost - one which is working fine - but I cannot receive email in Outlook 2013 in the other. I always get the message.. Task 'admin@ashleyhales.co.uk - Receiving' reported error (0x800CCC92) : 'Your e-mail server rejected your login. Verify your user name and password for this account in Account Settings. The server responded: -ERR [AUTH] Authentication failed.' I have checked the password and can login to the webmail service fine. I have tried changing the password and even deleting the account and creating it again but I always get the above error. I set up Outlook manually using the details given on the 'Configure Email Client' option where you create email accounts. I have tried both Secure SSL/TLS settings and Non-SSL settings - neither work. Does anybody know what's going on? Am I doing something wrong? 1 Quote Link to comment Share on other sites More sharing options...
Krydos Posted July 31, 2016 Share Posted July 31, 2016 I have never used outlook 2013, but I recently set up thunderbird and it was kind of tricky which surprised me because my phone connects effortlessly. Here are the settings I used: server type =imap server hostname =stevie.heliohost.org user name =admin@ashleyhales.co.uk port =993 connection security =ssl/tls authentication method=normal password server type =smtp server hostname =stevie.heliohost.org username =admin@ashleyhales.co.uk port =465 connection security =ssl/tls authentication method=normal password I had to fiddle around with the settings quite a bit because some of that isn't listed in cPanel. Hopefully that helps. Quote Link to comment Share on other sites More sharing options...
tagomago Posted August 3, 2016 Author Share Posted August 3, 2016 Unfortunately I still can't get it to work! I was receiving mail by POP but have tried IMAP settings above. I will carry on fiddling around. Thanks anyway. Quote Link to comment Share on other sites More sharing options...
Krydos Posted August 3, 2016 Share Posted August 3, 2016 Hmmm. Ok try this. server type =imap server hostname =stevie.heliohost.org user name =admin@ashleyhales.co.uk port =143 connection security =starttls authentication method=normal password server type =smtp server hostname =stevie.heliohost.org username =admin@ashleyhales.co.uk port =25 connection security =starttls authentication method=normal password Quote Link to comment Share on other sites More sharing options...
tagomago Posted August 5, 2016 Author Share Posted August 5, 2016 That's it! Seems to have sorted it. Thanks. Quote Link to comment Share on other sites More sharing options...
Krydos Posted August 5, 2016 Share Posted August 5, 2016 No problem. Quote Link to comment Share on other sites More sharing options...
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