Email Support

[HelioHost]

You can now receive support for your Heliohost account by sending an email to support@heliohost.org. The admins have set up a new system allowing users to receive help or ask questions via email. The way it works is you simply send us an email and the system automatically assigns a tracking number and posts the received message in the new email support forum.

 

http://www.helionet.org/index/forum/91-email-support/

 

As soon as the support email is received, any of our volunteer admins and helpful community can respond to the new forum post. All responses to the post will then be emailed to the address that requested the support. This exchange between forum posts and email replies can continue back and forth as long as it takes to answer the question or solve the issue. New topics in the email support forum can only be created by the Heliohost system, so consequently users will not be able to create new topics there. If you would like help through the forums you should continue using the various customer support sections that already exist. If you send a ticket to support@heliohost.org your email address will not be publicly disclosed, but any information you send will be so don't send passwords or any other sensitive information. Email has always been a very insecure way to transfer data so it's always been common sense not to send any secure information anyways. Also, if you notice that your email hasn't been posted on the forums it probably means that our spam filter has blocked it. Just send a new email without trying to sell us Viagra or whatever. If you have any questions please let us know. Thanks for being a part of the Heliohost community.