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Account Needs Reactivating But Cannot Login


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#1 tagomago

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Posted 01 September 2016 - 05:55 AM

Hi, I received an email stating that my account has been deactivated and I need to login to reopen account.  Unfortunately I was unable to login, I tried resetting my password but the confirmation code provided didn't work.

 

My username is tagomago and domain is ashleyhales.co.uk.

 

Can anybody help with this?



#2 Piotr GRD

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Posted 01 September 2016 - 06:16 AM

Did you try to renew the account with "account renewal" tool?

In the menu on HelioHost main page it's Support > Scripts > Renew.



#3 Byron

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Posted 01 September 2016 - 03:28 PM

Do like Piotr GRD said. That's all that's wrong with your account.



#4 tagomago

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Posted 02 September 2016 - 05:37 AM

That's it. It worked! Thanks.






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