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Filezilla Can't Connect


robev
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My website is on Tommy. I'm able to connect to ftp using my browser but if I use filezilla (v3.24.0) it can't connect.

 

Status: Resolving address of ftp.robbiewolfe.heliohost.org

Status: Connecting to 65.19.143.6:21...

Status: Connection established, waiting for welcome message...

Status: Initializing TLS...

Status: Verifying certificate...

Status: TLS connection established.

Status: Logged in

Status: Retrieving directory listing...

Command: PWD

Response: 257 "/" is your current location

Command: TYPE I

Response: 200 TYPE is now 8-bit binary

Command: PORT 127,0,0,1,221,39

Response: 500 I won't open a connection to 127.0.0.1 (only to 172.56.2.87)

Command: PASV

Response: 227 Entering Passive Mode (65,19,143,6,13,242)

Command: MLSD

Error: Connection timed out after 20 seconds of inactivity

Error: Failed to retrieve directory listing

 

I can't tell if the issue is on my end or your end...

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Posted Images

  • Open Filezilla
  • Click File >> Site Manager
  • Click New Site
  • Type "Tommy SFTP" and press enter
  • In Host field type "tommy.heliohost.org"
  • In Port field type "1342"
  • In Protocol dropdown select "SFTP - SSH File Transfer Protocol"
  • In Logon Type dropdown select "Normal"
  • In User field type your cPanel username
  • In Password field type your cPanel password
  • Click Connect
  • Approve the remote server key, and check the box to not ask you about this server again.
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Didn't help...Here's the full log

 

Status: Connecting to tommy.heliohost.org:1342...

Response: fzSftp started, protocol_version=8

Command: open "robev@tommy.heliohost.org" 1342

Command: Trust new Hostkey: Once

Command: Pass: ********

Status: Connected to tommy.heliohost.org

Error: Received unexpected end-of-file from SFTP server

Error: Could not connect to server

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This is what I got

Status: Connecting to tommy.heliohost.org:1342...

Trace: Going to execute D:\Program Files\FileZilla FTP Client\fzsftp.exe

Response: fzSftp started, protocol_version=8

Trace: CSftpControlSocket::ConnectParseResponse(fzSftp started, protocol_version=8)

Trace: CSftpControlSocket::SendNextCommand()

Trace: CSftpControlSocket::ConnectSend()

Command: open "robev@tommy.heliohost.org" 1342

Trace: Connecting to 65.19.143.6 port 1342

Trace: We claim version: SSH-2.0-PuTTY_Local:_Jan_13_2017_20:10:08

Trace: Server version: SSH-2.0-OpenSSH_6.6.1

Trace: We believe remote version has SSH-2 channel request bug

Trace: Using SSH protocol version 2

Trace: Doing ECDH key exchange with curve Curve25519 and hash SHA-256

Trace: Server also has ecdsa-sha2-nistp256/ssh-rsa host keys, but we don't know any of them

Trace: Host key fingerprint is:

Trace: ssh-ed25519 256 1c:d6:cf:a7:a7:26:80:9f:c0:8e:4c:56:5e:f6:32:78 ribJtheLyEEhUxMrUMEAld94+Xn9rTwT9gMYcOTSVs0=

Command: Trust new Hostkey: Once

Trace: Initialised AES-256 GCM client->server encryption

Trace: Initialised AES256 GCM client->server MAC algorithm (in ETM mode) (required by cipher)

Trace: Initialised AES-256 GCM server->client encryption

Trace: Initialised AES256 GCM server->client MAC algorithm (in ETM mode) (required by cipher)

Command: Pass: ********

Trace: Sent password

Trace: Access granted

Trace: Opening session as main channel

Trace: Opened main channel

Trace: Started a shell/command

Status: Connected to tommy.heliohost.org

Trace: Server sent command exit status 0

Error: Received unexpected end-of-file from SFTP server

Trace: CSftpControlSocket::OnTerminate without error

Trace: CSftpControlSocket::ResetOperation(66)

Trace: CControlSocket::ResetOperation(66)

Error: Could not connect to server

 

 

I tried using regular ftp and not sftp and got

Status: Resolving address of tommy.heliohost.org

Status: Connecting to 65.19.143.6:1342...

Status: Connection established, waiting for welcome message...

Response: SSH-2.0-OpenSSH_6.6.1

Error: Cannot establish FTP connection to an SFTP server. Please select proper protocol.

Error: Critical error: Could not connect to server

 

What other ftp clients do you recommend?

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Status: Resolving address of tommy.heliohost.org

Status: Connecting to 65.19.143.6:21...

Status: Connection established, waiting for welcome message...

Trace: CFtpControlSocket::OnReceive()

Response: 220---------- Welcome to Pure-FTPd [privsep] [TLS] ----------

Response: 220-You are user number 4 of 50 allowed.

Response: 220-Local time is now 15:30. Server port: 21.

Response: 220-This is a private system - No anonymous login

Response: 220-IPv6 connections are also welcome on this server.

Response: 220 You will be disconnected after 2 minutes of inactivity.

Trace: CFtpControlSocket::SendNextCommand()

Command: AUTH TLS

Trace: CFtpControlSocket::OnReceive()

Response: 234 AUTH TLS OK.

Status: Initializing TLS...

Trace: CTlsSocket::Handshake()

Trace: CTlsSocket::ContinueHandshake()

Trace: CTlsSocket::ContinueHandshake()

Trace: CTlsSocket::ContinueHandshake()

Trace: CTlsSocket::ContinueHandshake()

Trace: CTlsSocket::ContinueHandshake()

Trace: TLS Handshake successful

Trace: Protocol: TLS1.2, Key exchange: ECDHE-RSA, Cipher: AES-128-GCM, MAC: AEAD

Status: Verifying certificate...

Status: TLS connection established.

Trace: CFtpControlSocket::SendNextCommand()

Command: USER robev

Trace: CFtpControlSocket::OnReceive()

Response: 331 User robev OK. Password required

Trace: CFtpControlSocket::SendNextCommand()

Command: PASS ********

Trace: CFtpControlSocket::OnReceive()

Response: 230 OK. Current restricted directory is /

Trace: CFtpControlSocket::SendNextCommand()

Command: OPTS UTF8 ON

Trace: CFtpControlSocket::OnReceive()

Response: 200 OK, UTF-8 enabled

Trace: CFtpControlSocket::SendNextCommand()

Command: PBSZ 0

Trace: CFtpControlSocket::OnReceive()

Response: 200 PBSZ=0

Trace: CFtpControlSocket::SendNextCommand()

Command: PROT P

Trace: CFtpControlSocket::OnReceive()

Response: 200 Data protection level set to "private"

Status: Logged in

Trace: CFtpControlSocket::ResetOperation(0)

Trace: CControlSocket::ResetOperation(0)

Trace: Measured latency of 132 ms

Status: Retrieving directory listing of "/public_html"...

Trace: CFtpControlSocket::SendNextCommand()

Trace: CFtpControlSocket::ChangeDirSend()

Command: CWD /public_html

Trace: CFtpControlSocket::OnReceive()

Response: 250 OK. Current directory is /public_html

Trace: CFtpControlSocket::ResetOperation(0)

Trace: CControlSocket::ResetOperation(0)

Trace: CFtpControlSocket::ParseSubcommandResult(0)

Trace: CFtpControlSocket::ListSubcommandResult()

Trace: CFtpControlSocket::SendNextCommand()

Trace: CFtpControlSocket::TransferSend()

Command: TYPE I

Trace: CFtpControlSocket::OnReceive()

Response: 200 TYPE is now 8-bit binary

Trace: CFtpControlSocket::TransferParseResponse()

Trace: CFtpControlSocket::SendNextCommand()

Trace: CFtpControlSocket::TransferSend()

Command: PORT 127,0,0,1,217,15

Trace: CFtpControlSocket::OnReceive()

Response: 500 I won't open a connection to 127.0.0.1 (only to 208.54.35.137)

Trace: CFtpControlSocket::TransferParseResponse()

Trace: CFtpControlSocket::SendNextCommand()

Trace: CFtpControlSocket::TransferSend()

Command: PASV

Trace: CFtpControlSocket::OnReceive()

Response: 227 Entering Passive Mode (65,19,143,6,24,175)

Trace: CFtpControlSocket::TransferParseResponse()

Trace: CFtpControlSocket::SendNextCommand()

Trace: CFtpControlSocket::TransferSend()

Trace: Binding data connection source IP to control connection source IP 127.0.0.1

Command: MLSD

Trace: CTransferSocket::OnConnect

Trace: CTlsSocket::Handshake()

Trace: Trying to resume existing TLS session.

Trace: CTlsSocket::ContinueHandshake()

Trace: CTlsSocket::ContinueHandshake()

Error: Connection timed out after 20 seconds of inactivity

Trace: CFtpControlSocket::ResetOperation(2114)

Trace: CControlSocket::ResetOperation(2114)

Trace: CFtpControlSocket::ResetOperation(2114)

Trace: CControlSocket::ResetOperation(2114)

Error: Failed to retrieve directory listing

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