Byron Posted January 24, 2017 Share Posted January 24, 2017 Try going to your transfer settings and setting it to passive: Quote Link to comment Share on other sites More sharing options...
robev Posted January 24, 2017 Author Share Posted January 24, 2017 Same thing :-( Quote Link to comment Share on other sites More sharing options...
Byron Posted January 24, 2017 Share Posted January 24, 2017 What happens when you paste this into your browser window? ftp://username:password@tommy.heliohost.org Please replace username and password with your username and password. Quote Link to comment Share on other sites More sharing options...
robev Posted January 24, 2017 Author Share Posted January 24, 2017 Logs in no problem Quote Link to comment Share on other sites More sharing options...
Byron Posted January 24, 2017 Share Posted January 24, 2017 Have you tried deleting all of your settings at Filezilla and starting over? Quote Link to comment Share on other sites More sharing options...
giteshss2 Posted January 24, 2017 Share Posted January 24, 2017 Status: Connecting to tommy.heliohost.org:1342...Trace: Going to execute C:\Program Files\FileZilla FTP Client\fzsftp.exeResponse: fzSftp started, protocol_version=8Trace: CSftpControlSocket::ConnectParseResponse(fzSftp started, protocol_version=8)Trace: CSftpControlSocket::SendNextCommand()Trace: CSftpControlSocket::ConnectSend()Command: open "giteshss@tommy.heliohost.org" 1342Trace: Connecting to 65.19.143.6 port 1342Trace: We claim version: SSH-2.0-PuTTY_Local:_Jan_13_2017_20:12:41Trace: Server version: SSH-2.0-OpenSSH_6.6.1Trace: We believe remote version has SSH-2 channel request bugTrace: Using SSH protocol version 2Trace: Doing ECDH key exchange with curve Curve25519 and hash SHA-256Trace: Server also has ecdsa-sha2-nistp256/ssh-rsa host keys, but we don't know any of themTrace: Host key fingerprint is:Trace: ssh-ed25519 256 1c:d6:cf:a7:a7:26:80:9f:c0:8e:4c:56:5e:f6:32:78 ribJtheLyEEhUxMrUMEAld94+Xn9rTwT9gMYcOTSVs0=Command: Trust new Hostkey: OnceTrace: Initialised AES-256 GCM client->server encryptionTrace: Initialised AES256 GCM client->server MAC algorithm (in ETM mode) (required by cipher)Trace: Initialised AES-256 GCM server->client encryptionTrace: Initialised AES256 GCM server->client MAC algorithm (in ETM mode) (required by cipher)Command: Pass: ************Trace: Sent passwordTrace: Access grantedTrace: Opening session as main channelTrace: Opened main channelTrace: Started a shell/commandStatus: Connected to tommy.heliohost.orgTrace: Server sent command exit status 0Error: Received unexpected end-of-file from SFTP serverTrace: CSftpControlSocket::OnTerminate without errorTrace: CSftpControlSocket::ResetOperation(66)Trace: CControlSocket::ResetOperation(66)Error: Could not connect to serverStatus: Waiting to retry...Status: Connecting to tommy.heliohost.org:1342...Trace: Going to execute C:\Program Files\FileZilla FTP Client\fzsftp.exeResponse: fzSftp started, protocol_version=8Trace: CSftpControlSocket::ConnectParseResponse(fzSftp started, protocol_version=8)Trace: CSftpControlSocket::SendNextCommand()Trace: CSftpControlSocket::ConnectSend()Command: open "giteshss@tommy.heliohost.org" 1342Trace: Connecting to 65.19.143.6 port 1342Trace: We claim version: SSH-2.0-PuTTY_Local:_Jan_13_2017_20:12:41Trace: Server version: SSH-2.0-OpenSSH_6.6.1Trace: We believe remote version has SSH-2 channel request bugTrace: Using SSH protocol version 2Trace: Doing ECDH key exchange with curve Curve25519 and hash SHA-256Trace: Server also has ecdsa-sha2-nistp256/ssh-rsa host keys, but we don't know any of themTrace: Host key fingerprint is:Trace: ssh-ed25519 256 1c:d6:cf:a7:a7:26:80:9f:c0:8e:4c:56:5e:f6:32:78 ribJtheLyEEhUxMrUMEAld94+Xn9rTwT9gMYcOTSVs0=Command: Trust new Hostkey: OnceTrace: Initialised AES-256 GCM client->server encryptionTrace: Initialised AES256 GCM client->server MAC algorithm (in ETM mode) (required by cipher)Trace: Initialised AES-256 GCM server->client encryptionTrace: Initialised AES256 GCM server->client MAC algorithm (in ETM mode) (required by cipher)Command: Pass: ************Trace: Sent passwordTrace: Access grantedTrace: Opening session as main channelTrace: Opened main channelTrace: Started a shell/commandStatus: Connected to tommy.heliohost.orgTrace: Server sent command exit status 0Error: Received unexpected end-of-file from SFTP serverTrace: CSftpControlSocket::OnTerminate without errorTrace: CSftpControlSocket::ResetOperation(66)Trace: CControlSocket::ResetOperation(66)Error: Could not connect to server I am also getting the same error. UNABLE TO CONNECT USING FILEZILLA. Help if possible. Otherwise i am using webdisk for my work. Quote Link to comment Share on other sites More sharing options...
Byron Posted January 24, 2017 Share Posted January 24, 2017 I'm not having any problems connecting: Status: Connecting to ftp.tommy.heliohost.org:1342... Trace: Going to execute C:\Program Files (x86)\FileZilla FTP Client\fzsftp.exe Response: fzSftp started, protocol_version=8 Trace: CSftpControlSocket::ConnectParseResponse(fzSftp started, protocol_version=8) Trace: CSftpControlSocket::SendNextCommand() Trace: CSftpControlSocket::ConnectSend() Command: open "byron2@ftp.tommy.heliohost.org" 1342 Trace: Connecting to 65.19.143.6 port 1342 Trace: We claim version: SSH-2.0-PuTTY_Local:_Jan_13_2017_20:10:08 Trace: Server version: SSH-2.0-OpenSSH_6.6.1 Trace: We believe remote version has SSH-2 channel request bug Trace: Using SSH protocol version 2 Trace: Doing ECDH key exchange with curve Curve25519 and hash SHA-256 Trace: Server also has ecdsa-sha2-nistp256/ssh-rsa host keys, but we don't know any of them Trace: Host key fingerprint is: Trace: ssh-ed25519 256 1c:d6:cf:a7:a7:26:80:9f:c0:8e:4c:56:5e:f6:32:78 ribJtheLyEEhUxMrUMEAld94+Xn9rTwT9gMYcOTSVs0= Trace: Initialised AES-256 GCM client->server encryption Trace: Initialised AES256 GCM client->server MAC algorithm (in ETM mode) (required by cipher) Trace: Initialised AES-256 GCM server->client encryption Trace: Initialised AES256 GCM server->client MAC algorithm (in ETM mode) (required by cipher) Command: Pass: ******************** Trace: Sent password Trace: Access granted Trace: Opening session as main channel Trace: Opened main channel Trace: Started a shell/command Status: Connected to tommy.heliohost.org Trace: CSftpControlSocket::ConnectParseResponse() Trace: CSftpControlSocket::ResetOperation(0) Trace: CControlSocket::ResetOperation(0) Status: Retrieving directory listing of "/home/byron2/public_html"... Trace: CSftpControlSocket::SendNextCommand() Trace: CSftpControlSocket::ChangeDirSend() Command: cd "/home/byron2/public_html" Response: New directory is: "/home/byron2/public_html" Trace: CSftpControlSocket::ResetOperation(0) Trace: CControlSocket::ResetOperation(0) Trace: CSftpControlSocket::ParseSubcommandResult(0) Trace: CSftpControlSocket::ListSubcommandResult() Trace: CSftpControlSocket::SendNextCommand() Trace: CSftpControlSocket::ListSend() Command: ls Status: Listing directory /home/byron2/public_html Trace: CSftpControlSocket::ListParseResponse() Trace: CSftpControlSocket::ResetOperation(0) Trace: CControlSocket::ResetOperation(0) Status: Directory listing of "/home/byron2/public_html" successful Quote Link to comment Share on other sites More sharing options...
giteshss2 Posted January 24, 2017 Share Posted January 24, 2017 Don't actually understand what the problem is. But i tried all the listed steps, settings, restarts, etc. still don't work. same error for connection time out. Quote Link to comment Share on other sites More sharing options...
Byron Posted January 24, 2017 Share Posted January 24, 2017 Is Filezilla up to date? Quote Link to comment Share on other sites More sharing options...
wolstech Posted January 24, 2017 Share Posted January 24, 2017 Change the "Use Explicit FTP over TLS" shown in Byron's pictures on page 1 to "Only use Plain FTP (insecure)", specify port 21, and try it again (Byron's earlier port 21 post resulted in FZ autodetecting to FTPS, as evidenced by the line indicating Initializing TLS...). Does it work in that configuration? And here's another one also seeing this issue too: http://www.helionet.org/index/topic/27146-tommy-accounts/page-5?do=findComment&comment=125589 Quote Link to comment Share on other sites More sharing options...
robev Posted January 24, 2017 Author Share Posted January 24, 2017 My filezilla is up to date. I just connected no problem using an FTP client on my phone. Maybe it's a firewall issue? Do you have any other ftp clients you recommend that I can test with? Quote Link to comment Share on other sites More sharing options...
wolstech Posted January 24, 2017 Share Posted January 24, 2017 Just tried WinSCP...SFTP sessions don't work.FTPS worked fine.Plain FTP worked fine.SFTP is broken for me as well. FTP and FTPS work fine for my account in both FZ and WinSCP though. Quote Link to comment Share on other sites More sharing options...
giteshss2 Posted January 24, 2017 Share Posted January 24, 2017 My filezilla is totally up to date. I redownloaded it today itself because of the issue. Quote Link to comment Share on other sites More sharing options...
Byron Posted January 24, 2017 Share Posted January 24, 2017 My filezilla is totally up to date. I redownloaded it today itself because of the issue. Have you tried these settings for just plain FTP? https://www.dropbox.com/s/6b5fnsy5b6cpvg3/filzilla-ftp-s.png?raw=1 Quote Link to comment Share on other sites More sharing options...
giteshss2 Posted January 24, 2017 Share Posted January 24, 2017 Yep! Plain FTP(insecure) is working! In fact i am able to access the ftp using my android! using AndFTP app too.....But is it good to access directory content insecurely! I don't think so! @byron My filezilla is totally up to date. I redownloaded it today itself because of the issue. Have you tried these settings for just plain FTP? https://www.dropbox.com/s/6b5fnsy5b6cpvg3/filzilla-ftp-s.png?raw=1 These settings aren't working too. instead, i used "Only use plain FTP(insecure)" Your steps threw these errors: Status: Resolving address of tommy.heliohost.org Status: Connecting to 65.19.143.6:21... Status: Connection established, waiting for welcome message... Status: Initializing TLS... Status: Verifying certificate... Status: TLS connection established. Status: Logged in Status: Retrieving directory listing of "/public_html"... Command: CWD /public_html Response: 250 OK. Current directory is /public_html Command: TYPE I Response: 200 TYPE is now 8-bit binary Command: PASV Response: 227 Entering Passive Mode (65,19,143,6,87,213) Command: MLSD Error: Connection timed out after 20 seconds of inactivity Error: Failed to retrieve directory listing Quote Link to comment Share on other sites More sharing options...
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