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[Solved] Can't Signin To Heliohost And Helionet On Mobile

android heliohost giteshss signin errors mobile signin

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#1 giteshss2

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Posted 23 January 2017 - 12:25 AM

I have a heliohost hosting account on Tommy server.

I tried to log in to my account with my android phone but was unable to do so.

Even i couldn't signin to my helionet account.

 

It shows "incorrect credentials"/"Invalid username/password"/"Login failed".

 

these kinda errors.

 

I tried to check my login id and password a number of times to avoid any silly deed. But after a thousand checks too, the error persists.

Can't understand whats happening out there!

 

Support expected.



#2 wolstech

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Posted 23 January 2017 - 01:07 AM

Please try resetting your password: https://tommy.heliohost.org:2083/resetpass?start=1 

 

If it still doesn't work after that, let us know and we can manually reset it for you.


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#3 giteshss2

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Posted 23 January 2017 - 01:32 AM

dear wolstech!

 

I am signing in on my PC with the same account username and password! still do i need to change it?

 

Also, is resetting password the only option?

 



#4 wolstech

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Posted 23 January 2017 - 01:41 AM

If the password is no longer working, it's the only thing there is to do. You should reset it yourself. If you have trouble resetting it, I can reset it and email the new password to the email on your account.

 

At least 2 others have had issues with passwords that stopped working in the past few days as well...


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#5 giteshss2

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Posted 23 January 2017 - 02:38 AM

 
Did So. TWICE. NOW after you asked me to do so.
 
WORKS NOW!!!! Sigh of relief!!!
 
Also, I would like you to take your notice to an error that strikes my screen when i try to log in, might help you remove a bug!
On the HELIOHOST home page: When i click on Log In button(ON MY ANDROID PHONE. NOT ON PC), it shows #404 error. page not found!
 
But i can go to tommy.heliohost.org and login to my control panel. Check!!
 
Thanks for the help wolstech.


#6 giteshss2

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Posted 23 January 2017 - 04:59 PM

Please mark it as [solved]....

#7 giteshss2

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Posted 24 January 2017 - 02:16 AM

Thanks a lot for help! Everyone!







Also tagged with one or more of these keywords: android, heliohost, giteshss, signin errors, mobile signin

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