rdeyar Posted April 20, 2017 Share Posted April 20, 2017 Hifirst i thank you for all these services you are offering on helio host.my problem is that my domain accept only pointing to type A and dont allow type CNAME so i did put this ip :65.19.143.6and tried to set it in cpanel but without success . can you help me please?thanks Quote Link to comment Share on other sites More sharing options...
bdistler Posted April 20, 2017 Share Posted April 20, 2017 HelioHost's cPanel will not set your domain as a "addon" or "parked" domain - until your registrar DNS "NS" records show Heliohost's nameservers [ ns1.heliohost.org ] and [ ns2.heliohost.org ] - using only the "A" record (i.e. IP address) will not do it 1 Quote Link to comment Share on other sites More sharing options...
wolstech Posted April 20, 2017 Share Posted April 20, 2017 You need to use NS records. A and CNAME are not supported. Delete all A and CNAME records, then create two NS records, one pointing to ns1.heliohost.org and the other ns2.heliohost.org. 1 Quote Link to comment Share on other sites More sharing options...
rdeyar Posted April 20, 2017 Author Share Posted April 20, 2017 thank you for you answer but they allow type A only what to do? EDIT: wa.hat.info see this please http://wa.hat.info Quote Link to comment Share on other sites More sharing options...
wolstech Posted April 20, 2017 Share Posted April 20, 2017 That link doesn't resolve for me (NXDOMAIN). Can you copy and paste the relevant content in a quote here? Quote Link to comment Share on other sites More sharing options...
rdeyar Posted April 20, 2017 Author Share Posted April 20, 2017 when i enter wa.hat.info it shows http://wa.hat.info/cgi-sys/defaultwebpage.cgiso it already point to heliohost can you explane this i am new in developmentthanks EDIT :i edited my last post the link was wrongHelioHost's cPanel will not set your domain as a "addon" or "parked" domain - until your registrar DNS "NS" records show Heliohost's nameservers [ ns1.heliohost.org ] and [ ns2.heliohost.org ]- using only the "A" record (i.e. IP address) will not do itcan an admin do this? please i want this domain Quote Link to comment Share on other sites More sharing options...
wolstech Posted April 20, 2017 Share Posted April 20, 2017 That's what you get when the domain is configured incorrectly. It means the server doesn't know what account the domain belongs to. For security reasons, we require the NS records be added before you can tell the server the domain is yours. If you really can't do NS records, the domain has to be your account's main domain. Please be aware the email and subdomain features won't work if you choose the main domain route and don't use our nameservers. You also have two accounts. You're only allowed one. Do you want me to delete the Johnny account since the IP on your domain points to Tommy? This will also keep you from adding the domain even once the nameservers are correct... 1 Quote Link to comment Share on other sites More sharing options...
rdeyar Posted April 20, 2017 Author Share Posted April 20, 2017 That's what you get when the domain is configured incorrectly. It means the server doesn't know what account the domain belongs to. For security reasons, we require the NS records be added before you can tell the server the domain is yours. You also have two accounts. You're only allowed one. Do you want me to delete the Johnny account since the IP on your domain points to Tommy?yes please i created this one before i reached tommy but while you do this can you point the domain to my account pleasenote that the jonny account have not been acctivated since! Quote Link to comment Share on other sites More sharing options...
bdistler Posted April 20, 2017 Share Posted April 20, 2017 when i enter wa.hat.info it shows http://wa.hat.info/cgi-sys/defaultwebpage.cgi so it already point to heliohost can you explane this i am new in development while the DNS records for domain [ wa.hat.info ] have a "A" record of [ 65.19.143.6 ] (which is the IP address of the HelioHost server your account is on) - there is no NS records that the server needs to find your account (there are hundreds of accounts on that server) - so it throws 'your account is not setup yet' type error 1 Quote Link to comment Share on other sites More sharing options...
rdeyar1 Posted April 20, 2017 Share Posted April 20, 2017 That's what you get when the domain is configured incorrectly. It means the server doesn't know what account the domain belongs to. For security reasons, we require the NS records be added before you can tell the server the domain is yours. If you really can't do NS records, the domain has to be your account's main domain. Please be aware the email and subdomain features won't work if you choose the main domain route and don't use our nameservers. You also have two accounts. You're only allowed one. Do you want me to delete the Johnny account since the IP on your domain points to Tommy? This will also keep you from adding the domain even once the nameservers are correct...this is my tommy account when i enter wa.hat.info it shows http://wa.hat.info/cgi-sys/defaultwebpage.cgiso it already point to heliohost can you explane this i am new in developmentwhile the DNS records for domain [ wa.hat.info ] have a "A" record of [ 65.19.143.6 ] (which is the IP address of the HelioHost server your account is on) - there is no NS records that the server needs to find your account (there are hundreds of accounts on that server) - so it throws 'your account is not setup yet' type error ok so why helio doesnt allow me to set it while wa.hat.info point to tommy?! i am a little confused Quote Link to comment Share on other sites More sharing options...
wolstech Posted April 20, 2017 Share Posted April 20, 2017 I've changed the Tommy account's main domain to wa.hat.info which should make this work for you, but it hasn't taken effect yet for some reason (odd since Tommy usually does this instantly, but lets give it 24 hours...) The Johnny account has been deleted. Quote Link to comment Share on other sites More sharing options...
rdeyar1 Posted April 20, 2017 Share Posted April 20, 2017 I've changed the Tommy account's main domain to wa.hat.info which should make this work for you, but it hasn't taken effect yet for some reason (odd since Tommy usually does this instantly, but lets give it 24 hours...) The Johnny account has been deleted.thank you for deleting tonny account but about tommy you miss anderstand me i dont want wait you did not sey i shoud wait i already waited enough to reach tommyi want to work now on itif you cant make it active know then reverse that please Quote Link to comment Share on other sites More sharing options...
bdistler Posted April 20, 2017 Share Posted April 20, 2017 ok so why helio doesnt allow me to set it while wa.hat.info point to tommy?! i am a little confuseddomain [ wa.hat.info ] points to HelioHost server Tommy it does not say which account on that server is your's Quote Link to comment Share on other sites More sharing options...
wolstech Posted April 20, 2017 Share Posted April 20, 2017 @bdistler: it does now. I made it his main domain. We have to wait for tommy to set that domain up. If it doesn't work in a few hours, I'll escalate. Tommy usually sets up domains in minutes... 1 Quote Link to comment Share on other sites More sharing options...
rdeyar1 Posted April 20, 2017 Share Posted April 20, 2017 hope it does thanks Quote Link to comment Share on other sites More sharing options...
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