mlex Posted July 23, 2017 Share Posted July 23, 2017 Hi folks! I got my account suspended atm(minutes ago) due inactivity, even though I was logged in to my CPanel couple of days ago (to the CPanel it self, not just the first screen you hit when get logged in). I renew it successfully by login in, so I'm just letting you know for this issue so you could track the problem if there's any. Quote Link to comment Share on other sites More sharing options...
wolstech Posted July 23, 2017 Share Posted July 23, 2017 What link are you using to log in? Quote Link to comment Share on other sites More sharing options...
mlex Posted July 23, 2017 Author Share Posted July 23, 2017 I'm using the login form at heliohost.org at the top-right corner, then "Continue to cPanel" button. Quote Link to comment Share on other sites More sharing options...
Luigi123 Posted July 23, 2017 Share Posted July 23, 2017 Moved to Customer Service. Quote Link to comment Share on other sites More sharing options...
wolstech Posted July 23, 2017 Share Posted July 23, 2017 The heliohost.org login gives others trouble too sometimes. Use https://tommy.heliohost.org:2083/ instead. Quote Link to comment Share on other sites More sharing options...
Krydos Posted July 23, 2017 Share Posted July 23, 2017 Logging in at https://www.heliohost.org/login/ should update your last logged in date even if you don't continue to cpanel. If you think that wasn't happening I would appreciate your help testing it. I could manually set your last login date to a week ago, and then have you log in the way you have been to check if the last logged in date updates itself. If there is a bug in the system it would be nice to get it solved so it doesn't cause a problem for anyone else. We would like to minimize the number of suspensions if at all possible, but we also need a way to detect if the account is no longer being used. Thanks. Quote Link to comment Share on other sites More sharing options...
mlex Posted July 24, 2017 Author Share Posted July 24, 2017 Yeah, absolutely. Just please notify(by updating it here) when you change the last login date. Thanks Quote Link to comment Share on other sites More sharing options...
Krydos Posted July 24, 2017 Share Posted July 24, 2017 Your last login date has been manually set to 2017-07-10. Please log in the way you were before and I'll check if it counted towards updating your activity. Quote Link to comment Share on other sites More sharing options...
mlex Posted July 24, 2017 Author Share Posted July 24, 2017 Done. Quote Link to comment Share on other sites More sharing options...
Krydos Posted July 24, 2017 Share Posted July 24, 2017 That updated your last login date. Was there another way you were logging in that might not have triggered the update? Quote Link to comment Share on other sites More sharing options...
mlex Posted July 24, 2017 Author Share Posted July 24, 2017 This is kind of odd. Previously I was logging exactly the same way. The only difference I can see from my perspective is that now I'm logged in to the forum, and even though I doubt there's a connection between this two, it's worth noting. If it will happens again, I'll try to notify you immediately. Thanks Quote Link to comment Share on other sites More sharing options...
Krydos Posted July 24, 2017 Share Posted July 24, 2017 Logging in to the forum definitely doesn't update your last login date. Quote Link to comment Share on other sites More sharing options...
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