egabrense Posted August 14, 2017 Share Posted August 14, 2017 Hi there, sorry for my incompetence but I've been trying to fix it two days with no good result. I own a domain, spanish23.com, and I've been trying to install WP using Softculous. When I install WP using the spanish23.com domain the next message shows up: ForbiddenYou don't have permission to access /gpqtpwlpuj2atcctjrwwyyffzanpvbn0.php on this server.Server unable to read htaccess file, denying access to be safeAdditionally, a 403 Forbidden error was encountered while trying to use an ErrorDocument to handle the request. I've installed WP using the heliohost subdomain and it works but I would like to use the main .com domain. You can visit spanish23.com to see the error. What am I doing wrong? Could somebody help me out? Thanks a lot in advance Link to comment Share on other sites More sharing options...
Luigi123 Posted August 14, 2017 Share Posted August 14, 2017 This support request is being escalated to our root admin. 1 Link to comment Share on other sites More sharing options...
Byron Posted August 14, 2017 Share Posted August 14, 2017 (edited) Nevermind. I'll let Krydos take a look. Edited August 14, 2017 by Byron Link to comment Share on other sites More sharing options...
egabrense Posted August 15, 2017 Author Share Posted August 15, 2017 please Link to comment Share on other sites More sharing options...
Krydos Posted August 16, 2017 Share Posted August 16, 2017 spanish23.com points to /home/egabren1/spanish23.com/ which is an invalid directory. All webroots must be within /home/egabren1/public_html/. To fix the issue delete the addon domain and readd it. 1 Link to comment Share on other sites More sharing options...
egabrense Posted August 16, 2017 Author Share Posted August 16, 2017 spanish23.com points to /home/egabren1/spanish23.com/ which is an invalid directory. All webroots must be within /home/egabren1/public_html/. To fix the issue delete the addon domain and readd it.Oh my, you cant imagine how grateful I am, THANK YOU SO MUCH!! Link to comment Share on other sites More sharing options...
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