doowa Posted October 17, 2017 Share Posted October 17, 2017 Hi, I am unable to add extra users with cPanel. They appear to be created, but they can't log in. I've tried :username and passwordusername@< our domain >.heliohost.org and passwordouruser@our.email and passwordI tried the three above on the addresses :https://www.heliohost.org/https://johnny.heliohost.org:2083/Am I doing something wrong? Which of those is correct?Am I limited to a single user?Is this a known issue? Thanks Quote Link to comment Share on other sites More sharing options...
wolstech Posted October 17, 2017 Share Posted October 17, 2017 (edited) The user accounts you create in cPanel are for either email or FTP. FTP logs in using an FTP client, and email is at http://johnny.heliohost.org:2096, please use the full email address as the username. cPanel does not support adding cPanel logins to a single account (you can't give cPanel access to someone else). Edited October 17, 2017 by wolstech Quote Link to comment Share on other sites More sharing options...
Luigi123 Posted October 17, 2017 Share Posted October 17, 2017 Moved to Customer Service. Quote Link to comment Share on other sites More sharing options...
doowa Posted October 17, 2017 Author Share Posted October 17, 2017 @wolstech Ok. I get it. Thanks very much for the clarification. Quote Link to comment Share on other sites More sharing options...
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