chavalic Posted October 18, 2017 Share Posted October 18, 2017 I have recently brought a domain from godaddy.com. I added the same to my heliohost hosting account as addon domain. I have changed the nameservers in godaddy dns management. First time it failed with this - "No response from subprocess ( (cpanel)): The subprocess ended prematurely because it received the “ALRM” (14) signal.". Again I tried it gave this error - "domain already exists in the apache configuration." But it is not listed in addon domains page. When I try to access the page it show account queued with this message - "Ahoy! You're seeing this page because HelioHost has not gotten about to installing and configuring your account yet. This process usually takes 24 hours, and once it is complete your website should show up properly. While the account is being created we suggest taking a look at your control panel."Any Ideas what to do?? Quote Link to comment Share on other sites More sharing options...
Krydos Posted October 18, 2017 Share Posted October 18, 2017 It sounds like you're probably on Johnny. This happens fairly often on Johnny because he's our experimental server. Since we allow unlimited free signups on Johnny he's very overloaded and the high load has a tendency to break addon domain creations. Let us know your username and the addon domain you're trying to add and we can fix it manually. 1 Quote Link to comment Share on other sites More sharing options...
chavalic Posted October 19, 2017 Author Share Posted October 19, 2017 (edited) Thanks for the reply!Right now I am in a big mess now. I have deleted my previous account and created a new account on heliohost(Because of the addon domain issue). On signup I have used my domain "chaitanyachavali.com" as my primary domain. I have changed my nameservers to ns1.heliohost.org and ns2.heliohost.org in domains registrar. From 14 hours on visiting my domain i seeing error message as - "Ahoy! You're seeing this page because HelioHost has not gotten about to installing and configuring your account yet. This process usually takes 24 hours, and once it is complete your website should show up properly. While the account is being created we suggest taking a look at your control panel."Should I wait some more time to get my website live or am I missing something or any mistake I made. Help me to fix it Previous username: chavalicCurrent username: chavali Edited October 19, 2017 by chavalic Quote Link to comment Share on other sites More sharing options...
chavalic Posted October 19, 2017 Author Share Posted October 19, 2017 Problem solved!One thing we need to have is patience. Thanks for the support. Quote Link to comment Share on other sites More sharing options...
Krydos Posted October 20, 2017 Share Posted October 20, 2017 One thing we need to have is patience.Couldn't have said it better myself. It's worth noting though that accounts on Ricky and Tommy don't go through the queued phase, and you domain starts working more of less instantly. Quote Link to comment Share on other sites More sharing options...
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