rux Posted November 27, 2017 Share Posted November 27, 2017 Hi, I need help with this, I can't somehow find my addon domain nor access it.I tried adding it again and it shows (XID kg9ru7) The domain “phcrackers.net” already exists in the Apache configuration.Please help me with this. Quote Link to comment Share on other sites More sharing options...
Byron Posted November 27, 2017 Share Posted November 27, 2017 How long ago did you create your main domain?Ok the domain phcrackers.net has been removed from the dns cluster. 1 Quote Link to comment Share on other sites More sharing options...
Krydos Posted November 27, 2017 Share Posted November 27, 2017 Ok the domain phcrackers.net has been removed from the dns cluster.All he needed to do was create the subdomain phcrackers.phcrackers.heliohost.org I created the subdomain phcrackers.phcrackers.heliohost.org, deleted the addon domain phcrackers.net, and recreated the addon domain phcrackers.net to recreate the dns data that Byron deleted. Now that phcrackers.net is showing up on the addon domain page it should start working within 12 hours. 1 Quote Link to comment Share on other sites More sharing options...
Byron Posted November 27, 2017 Share Posted November 27, 2017 (edited) When I checked subdomains at the WHM this morning on his account, nothing was showing for the username rux. I thought when somebody created an Addon Domain it automatically created the subdomain? Edited November 27, 2017 by Byron 1 Quote Link to comment Share on other sites More sharing options...
wolstech Posted November 27, 2017 Share Posted November 27, 2017 The subdomain step is why addon domains typically fail on johnny. The addon domain itself succeeds, but the subdomain part times out. If the user creates the missing subdomain manually, it fixes the addon domain. The server is kind of silly in that regard, because it actually creates the addon domain and parks it to a nonexistent subdomain, then creates the subdomain second (and fails during this step). 1 Quote Link to comment Share on other sites More sharing options...
Byron Posted November 27, 2017 Share Posted November 27, 2017 Thanks wolstech and Krydos, I'll remember that next time on Johnny accounts. 1 Quote Link to comment Share on other sites More sharing options...
Krydos Posted November 27, 2017 Share Posted November 27, 2017 @byron, since you have root access you can verify the subdomain that needs to be created by viewing /var/cpanel/userdata/<username>/main It should look something like --- addon_domains: phcrackers.net: phcrackers.phcrackers.heliohost.org main_domain: phcrackers.heliohost.org parked_domains: [] sub_domains: - phcrackers.phcrackers.heliohost.org If that last line is missing it needs to be created by the user according to the subdomain listed under the addon domain section. Once the subdomain is created the addon domain should show up for the user on the addon domain page. Once the addon domain shows up in cpanel it will take up to 12 hours to start working. This failure to create a subdomain doesn't always happen. Just when the load is high. 1 Quote Link to comment Share on other sites More sharing options...
rux Posted November 27, 2017 Author Share Posted November 27, 2017 (edited) Thank you very much, sir Can I ask if server Johnny would have the services other servers already had, in the future? If I plan to move to another server, should I delete this account first before recreating one? Edited November 27, 2017 by rux Quote Link to comment Share on other sites More sharing options...
Byron Posted November 27, 2017 Share Posted November 27, 2017 @byron, since you have root access you can verify the subdomain that needs to be created by viewing /var/cpanel/userdata/<username>/main It should look something like --- addon_domains: phcrackers.net: phcrackers.phcrackers.heliohost.org main_domain: phcrackers.heliohost.org parked_domains: [] sub_domains: - phcrackers.phcrackers.heliohost.org If that last line is missing it needs to be created by the user according to the subdomain listed under the addon domain section. Once the subdomain is created the addon domain should show up for the user on the addon domain page. Once the addon domain shows up in cpanel it will take up to 12 hours to start working. This failure to create a subdomain doesn't always happen. Just when the load is high. Thanks Krydos! 1 Quote Link to comment Share on other sites More sharing options...
Krydos Posted November 27, 2017 Share Posted November 27, 2017 Can I ask if server Johnny would have the services other servers already had, in the future?Johnny is our only server that support Ruby on Rails, but plans are in the works to get Ruby on Rails available on Tommy and/or Ricky. Johnny does not support Flask or Django, and there are no plans to install them. If I plan to move to another server, should I delete this account first before recreating one?If you plan on moving your account yourself then yes you must backup, delete, and recreate. If you want an admin to move your account for you just backup. 1 Quote Link to comment Share on other sites More sharing options...
rux Posted November 28, 2017 Author Share Posted November 28, 2017 Thanks for the help, I managed to recreate my account on Tommy before the registration closed If I add my domain again as an addon domain can I access it directly as "mydomain.com" or do I have to input "mydomain.heliohost.org" or "heliohost.org/mydomain"? Thanks! Quote Link to comment Share on other sites More sharing options...
Krydos Posted November 28, 2017 Share Posted November 28, 2017 Any of the three work. 1 Quote Link to comment Share on other sites More sharing options...
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