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[HH#94147] FTP Problem


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#1 HelioHost

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Posted 13 January 2018 - 10:08 PM

Username: pmsp90, Server: Johnny, Main domain: pmsptest.heliohost.org

Hello,

On Monday I registered an account on helihost (jonny server).

The username is pmsp90

I'm trying to connect to server via FTP. I've created a new ftp account from the cPanel.

I downloaded the config file for FileZilla but it doesn't work.

I've also tried using different clients but all the times it doesn't work with the message "Impossibile to connect to the server".

I've also tried using the main ftp account (the Special FTP Account), but without success.

Could you help me?

Thank you

Paolo
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#2 Luigi123

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Posted 13 January 2018 - 10:34 PM

Try these settings:

Host: johnny.heliohost.org

Port: 21

Protocol: FTP

Logon type: Normal

Username: <same as cpanel>

Password: <same as cpanel>


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#3 HelioHost

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Posted 15 January 2018 - 09:01 AM

Hi,

I've tried but it says 530 Login authentication failed.

________________________________
Da: Heliohost Support
Inviato: sabato 13 gennaio 2018 23:34:30
A: maccoponte@outlook.it
Oggetto: Re: [HH#94147] FTP Problem

Try these settings:
Host: johnny.heliohost.org
Port: 21
Protocol: FTP
Logon type: Normal
Username:
Password:

You may view the status of your ticket by visiting:

https://www.helionet...showtopic=31384

Thank you,
Heliohost support
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#4 wolstech

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Posted 15 January 2018 - 01:47 PM

Be sure the encryption is set to None / Plain Ftp (insecure). FileZilla defaults to ftp over TLS, which we don't support on Johnny.




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