subodhc Posted March 26, 2018 Share Posted March 26, 2018 Hi I have this website questioninmind.com from couple of days my login was not working after that i was busy in some other task so not able to debug the issue ,now today when i saw my website only not responding when i check after login into the cpanel databse showing no record. Can someone please help em resolve the issue? Link to comment Share on other sites More sharing options...
wolstech Posted March 26, 2018 Share Posted March 26, 2018 It was probably this that caused that data loss: https://www.helionet.org/index/topic/32289-johnny-innodb/ Link to comment Share on other sites More sharing options...
subodhc Posted March 26, 2018 Author Share Posted March 26, 2018 Hi Thanks for your reply.I saw tables are there but no data into the tables.What will be next step to restore it and make website run properly. Link to comment Share on other sites More sharing options...
wolstech Posted March 26, 2018 Share Posted March 26, 2018 When InnoDB is repaired, the content of the tables (and sometimes the table itself) tends to get lost. You'll need to drop your database and restore your backups. We provided over a month of read-only access so users could make backups ahead of this repair since we knew a significant number of people would lose their data when the repair was performed. If you did not make backups like you were supposed to, we can see if the data can be restored from a mass-backup we made before the repair, however there's no guarantee the data backed up successfully, and if it did, the data in those backups is likely not current. Link to comment Share on other sites More sharing options...
subodhc Posted March 26, 2018 Author Share Posted March 26, 2018 Thanks so as per your comment so from your side only you will restore the data. As i missed your intimation about server crash. Link to comment Share on other sites More sharing options...
wolstech Posted March 26, 2018 Share Posted March 26, 2018 (edited) I'll have someone check if we have a backup, however because our policy is that users are responsible for backups, there is no guarantee it backed up successfully or at all, and it may be impossible to restore your data. What is the database name in question? Edited March 26, 2018 by wolstech 1 Link to comment Share on other sites More sharing options...
subodhc Posted March 26, 2018 Author Share Posted March 26, 2018 (edited) here is the name <DB Name Deleted Due to Security Purpose> Edited March 27, 2018 by subodhc Link to comment Share on other sites More sharing options...
wolstech Posted March 26, 2018 Share Posted March 26, 2018 OK. I've moved this to the escalated forum so our other root admin Krydos can take a look for a backup. 1 Link to comment Share on other sites More sharing options...
subodhc Posted March 26, 2018 Author Share Posted March 26, 2018 thanks for your reply Link to comment Share on other sites More sharing options...
Krydos Posted March 26, 2018 Share Posted March 26, 2018 An email has been sent to your contact address containing a link to your backup. Link to comment Share on other sites More sharing options...
subodhc Posted March 27, 2018 Author Share Posted March 27, 2018 Thanks everyone for your great support after getting database backup my site working fine . Link to comment Share on other sites More sharing options...
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