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Please go to https://www.heliohost.org/backup/ to download your Johnny backup. It took us a few days to accomplish this monumental task, but we have managed to back up the data from over 12,000 accounts. It is all now available for download, and at this time we have no reason to believe that any data has been lost in the crash. Let us know if you need any help creating your new Ricky or Tommy account and restoring your backup.

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It depends on the type of backup it is. If it starts with cpmove- then it's an archive and we can restore it for people. The rest of the filetypes will need to be restored by the user.

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And to add to this, the cpmove archives don't necessarily need to go back on the same server.

 

A Johnny archive can restore onto Ricky or Tommy as well if you donate. It's the same exact process as moving an account, but the Johnny account is just already packed up. We'd just copy the cpmove file to whatever server you want and restore it.

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@euler45: Your account cannot be transferred because the archive is in the wrong format. Please note that even if it was, you'd need to donate to have it moved.

 

The contents of your account are available for download from https://heliohost.org/backup/ An email will be sent to you containing a link to the backup. Your backup contains the contents of your home directory and one database.

 

Tommy accounts are available for free at midnight UTC, but fill quickly each day. If you donate, please provide the transaction ID and a Tommy invite can be sent to you so you don't need to wait.

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Johnny may or may not return in his current form. It's quite likely it will need to be rebuilt. If you don't mind waiting what could be weeks, yes, Johnny will eventually be offered again in some form...

 

Also, remember that Tommy and Ricky are available for free too. We give away a few accounts for each server every night at midnight UTC, though those slots do fill very quickly (Tommy usually fills in seconds, Ricky lasts anywhere from a few minutes up to an hour).

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Hi Admins! Thank you for all your hard work and support.

 

Old username at Johnny: teloni

New username at Tommy: spandso

 

I downloaded the backups (two files: username.tar.gz and username_wp662.tar.gz) as instructed. The backups are for a Wordpress installation.

 

I tried to restore my site using a new account at Tommy via cPanel. I could successfully restore the files of the Wordpress installation using teloni.tar.gz but not the database (file: teloni_wp662.tar.gz). The restore process for the database takes forever and I get a time-out error. The database is created but it has no content.

 

Can you please advise?

 

Thank you!

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That usually happens when it's too big for the server to import in a timely manner. How big is the .sql file you're trying to import?

 

It's not an .sql file. What I downloaded from the backup directory (using the link sent to my email) was a tarball named "teloni_wp662.tar.gz" containing several .frm, .MYD, .MYI files and a file named db.opt. The tarball is only 1MB. Is that how cPanel creates backups for MySQL databases?

 

Is it possible to dump an SQL file of the database? I could import that using phpMyAdmin. Any other suggestions?

 

Thank you!

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That's a raw MyISAM database.

 

You need to set up MySQL on your PC and convert them. Here's a guide that explains how to restore/verify them: https://blog.arekibo.com/restore-a-mysql-database-from-backed-up-program-files-frm-myd-myi-no-sql-dump-required/

 

Thank you wolstech, I will give it a try in Ubuntu. Just curious, is it difficult to dump a .sql of my database from my Johnny account?

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