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[HH#975511] neo1 - unable to access


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#1 HelioHost

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Posted 16 May 2018 - 04:18 PM

Username: N/A, Server: N/A, Main Domain: N/A

Dear Admin,

I am a user 'neo1' on johnny.heliohost.org (which has been down since 29
of last month).

Now I am not even able to login at your main site.

I did password a reset when it kept giving an error, and thought it
confirmed the reset, I am still unable to login using the new password.

According to 'Account Status' my domain vivek.eu.org is running, but its
actually not.

Could you please check?

--
Cheers!
Vivek.
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#2 wolstech

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Posted 16 May 2018 - 05:38 PM

That account is on Johnny, which has failed. You can download the content from here: https://heliohost.org/backup/ For more information, please see the recent posts in https://www.helionet...x/forum/1-news/

 

We currently do not have any estimate as to when Johnny will be fixed, or whether the accounts will be there when it is (if we rebuild, the accounts will be deleted), so I would advise creating a new account on another server.


Please do not PM me for support. Posting on our forums lets all of us learn.

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