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Account suspension due to inactivity

Suspension Inactivity

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#1 rajdis

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Posted 29 May 2018 - 01:05 PM

Hi,

I'm using Heliohost from 2017. But this month I faced problem. I got an email stating that I have not logged in since last one month. I generally directly log into my CPanel. But Still I logged in into the heliohost.org at least thrice a month. Today my account got suspended and I have to reactive my account. So will you please let me know why I'm facing such a problem?

Quoting a part of the mail:

"Your hosting plan at HelioHost has been discontinued for inactivity. In order to keep your website active you must log into your control panel at least once every 30 days. The last time you logged in was 2018-04-28. All visitors to your domain(s) will now see an inactive page instead of your original content.

 

"

- Thanks,

Rajarshi Bhadra


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#2 ziad87

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Posted 29 May 2018 - 07:52 PM

Does cpanel login end with .php or .phpcp ? If not, logins will not count.

Go to ???.heliohost.org:2083/ without anything after the /

You may also try https://heliohost.org/login


Edited by ziad87, 29 May 2018 - 07:53 PM.

~Ziad "He likes to play with WHM / Cpanel, and he totally messed it up fixed it." server_uptime_t.gifserver_load_t.gif

What? I did nothing wrong! :rolleyes:  Server: Tommy, domain ziad87.heliohost.org, user ziad87

 
 


#3 Luigi123

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Posted 30 May 2018 - 12:46 AM

Moved to Customer Service.
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#4 rajdis

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Posted 01 June 2018 - 05:52 AM

Does cpanel login end with .php or .phpcp ? If not, logins will not count.

Go to ???.heliohost.org:2083/ without anything after the /

You may also try https://heliohost.org/login

https://tommy.helioh...tern/index.html


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#5 wolstech

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Posted 01 June 2018 - 10:13 AM

That link won't count because it ends in .html. Use this https://tommy.heliohost.org:2083/ (with NOTHING after the 2083/ ) and it'll count.

Please do not PM me for support. Posting on our forums lets all of us learn.
Do you play Minecraft? | Server Monitors | And the Dumbass of the Decade award goes to...






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