marshals Posted May 30, 2018 Share Posted May 30, 2018 Hi, I can't login to my account, but my domain is still working so I have no problem with Johnny (I saw that, apparently, it crashed?). What can I do? Thank you Quote Link to comment Share on other sites More sharing options...
wolstech Posted May 30, 2018 Share Posted May 30, 2018 That's because you're on Tommy. Reset your password here and see if you can log in: https://tommy.heliohost.org:2083/resetpass?start=1 Quote Link to comment Share on other sites More sharing options...
marshals Posted June 1, 2018 Author Share Posted June 1, 2018 Hi, I tried to reset my password but I got an error message saying that it is not possible. Quote Link to comment Share on other sites More sharing options...
flazepe Posted June 1, 2018 Share Posted June 1, 2018 Can you tell us what is the error? Quote Link to comment Share on other sites More sharing options...
wolstech Posted June 1, 2018 Share Posted June 1, 2018 It's suspended for inactivity, which is why it won't reset. I renewed it, try it again now. Quote Link to comment Share on other sites More sharing options...
marshals Posted June 1, 2018 Author Share Posted June 1, 2018 I tried again and still have the same problem. The error message is in French, and says: Le système n’a pas pu définir le mot de passe de votre compte. Des informations supplémentaires peuvent être présentes dans le journal des erreurs du serveur. Contactez votre administrateur de serveur ou votre hébergeur. Quote Link to comment Share on other sites More sharing options...
wolstech Posted June 1, 2018 Share Posted June 1, 2018 English: The system could not set the password for your account. Additional information may be present in the server error log. Contact your server administrator or web host. That's a new one... Please check your email for a new password. I've reset it manually for you. Quote Link to comment Share on other sites More sharing options...
marshals Posted June 1, 2018 Author Share Posted June 1, 2018 Thank you very much for your help! Quote Link to comment Share on other sites More sharing options...
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